Customer Service Representative

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture. 

KEY RESPONSIBILITIES:

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage 
• Professionally represent Expeditors to our customers, service providers, and government agencies

EXPECTATIONS :

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency, be willing to help by offering solutions

Qualifications

Qualifications

Fully proficient with various software applications (mainframe systems) 

• 10-key by touch 
• Displayed ability to work independently with minimal supervision 
• Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement 
• Functions efficiently in a high stress environment 
• Willing to work overtime 
• An intimate understanding of Export Compliance  
• Certifications including: Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation 

Reporting Structure: 

• Transcon Lead Agent, Transcon Supervisor, Transcon Manger 

Additional Information

SCHEDULE: Monday to Friday  9:00am to 6:00pm 

***Local applicants only***

Please provide a cover letter along with your resume.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Expected compensation $18.00 to $22.00
• Employee Stock Purchase Plan
• 401k Plan
• Training and Professional Development Program

All your information will be kept confidential according to EEO guidelines.