Export Operations Manager

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250 locations worldwide
• Fortune 500
• Globally unified systems

Scope of Position

To support the Exports manager in the smooth running of the department within the branch - the air and ocean export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policies and procedures.

Major Duties and Responsibilities

Operations

• 
  Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Ensure execution of the the customer agreed KPIs and metrics
• Support and guide the team in managing daily volumes and flow
• Provide a customer facing escalation and communication point of contact
• Provide market expertise to internal and external stakeholders

Support the manager in the following areas:

• Building and maintaining strong relationships with vendors (airlines, trucking companies, and others)
• Working to be our vendors lowest cost customer promoting market solutions
• Evaluating vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed

Finances

Support the manager as required and applicable in the following areas:

• Drive margin growth and cost reduction initiatives within the P&L
• Proactively work to maintain accounts payment within terms
• Ensure company credit procedures are followed and utilized effectively
• Manage accounts payable to vendors (airlines, truckers etc.)
• Manage intercompany accounting discrepancies

Sales / Retention
Support the manager and or the sales department where needed:

• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
• Take an active role in the transition of new business/ updates to existing business
• Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS

People

• Identify with manager, develop, and mentor your No. 2
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Ensure team meets company standards of 52 hours training per year per employee
• Ensure that the new hires complete company’s mandatory training within the first 6 months
• Support the manager where needed
• Participate to staff appraisals, and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
• Contribute to the effective weekly department meetings with team
• Review department goals and business plan periodically with team to ensure buy-in and accountability

Systems

• Ensure department is using all system tools to their greatest advantage based on your department size and organization.
• Drive the implementation of new system changes and enhancements into the department
• Be involved and suggest system/process improvements
• Set the tone of this environment within your department

Culture

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• 
  10 years of industry specific qualification (country specific)
• Proven leadership ability & attitude
• Good market and product knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Good computer skills (Excel, Word)

Reporting Structure

• 
  Exports & OM Manager

Expeditors offers excellent benefits

• 
  Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.