What are the responsibilities and job description for the Supply Chain Analyst (Order Management) position at Expeditors?
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250 locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Major Job Duties and Key Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Use workflows on daily basis to manage shipments
- Monitor shipment reports to ensure total customer satisfaction (daily reporting used for each desk i.e., PEA report from OMB, booking report from OMB, Missing docs report, OM Monitor)
- Schedule and manage the daily drayage plan for all inbound containers to the customer’s distribution centers
- Ensure timely movement of containers to mitigate all accessorial costs
- Produce 2-week forecast and vessel-specific tenders to the marine terminals and drayage partners
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed as per the Customer SOP
- Conduct daily operations calls as needed with drayage partners, delivery locations, and the customer(s).
- Manage intercompany invoice payments
- Interact with our customers, arranging their international shipments, meeting customer service standards
- Contribute to maintain strong relationships with vendors (Shipping lines)—Monthly carrier scorecards held
- Meet KPI standards, per company procedure
- Oversees communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Qualifications
Knowledge
- 6 months to 1 year related experience and/or training or equivalent combination of education and experience
- Hazardous Materials certification (preferred)
- Understanding of transportation process of all modules is a plus
Skills
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate via written and verbal communication and concisely obtain positive results.
- Pro-active and strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Fluent in English
Behaviors
- Positive and willing to help attitude
- Must meet company standards of 52 hours training per year, including as needed management and leadership training.
Additional Information
Local applicants only.
Successful candidate must pass the company's defined background check.
All your information will be kept confidential according to EEO guidelines.
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Reporting Structure: Order Management Manager
