Help Desk Level 1 - C

Overview

Experis, a ManpowerGroup company, has an exciting contract opportunity for Help Desk Level 1 - C. This position is available for 9 Month with possible extension for one of our key clients, a global medical device and healthcare company that seeks to bring life-changing health technologies to the people who need them all over the world.

Position: Help Desk Level 1 - C

Location: Remote

Duration: 9 Months

Description:

Job Purpose:

The Technical Services & Support Specialist provides technical services and support to clients regarding Digital Products, HL7 interface connectivity and technical problem resolution. This role is responsible for performing day-to-day technical services and support activities and serves as a direct line of contact for clients. The Technical Services & Support Specialist must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities. The Technical Services & Support Specialist must also have strong communication, excellent client support skills, strong computer skills and proficiency with client server and web-based software applications.

Duties/Responsibilities:

• Manages HL7 (Health Level 7) implementation projects, timelines and associated tasks and resources.


• Performs HL7 Corepoint CareAgent installations on client servers; maintains and tracks licenses.


• Performs QA Testing including Software Bugs, User Stories, Regression and Release Testing.


• Document and manage customer complaints and inquiries per Quality Management System processes and procedures.


• Contributes to technical knowledge base, as well as software, interface, and technical documentation.


• Provides application training for all company software as needed.


• Provides a resource to internal staff members for resolving escalated client issues.


• Provide backup to IT Manager for internal hardware and software support for PCs, laptops, and office equipment.


• Manage responses to vendor IT security questionnaires.

Skills/Qualifications:

• Strong verbal and written communication skills.


• Analytic and detail-oriented, with in-depth technical knowledge and problem-solving skills.


• Strong leadership, team player and proven customer facing skill and experience.

Education and Experience:

• A Bachelor's Degree in Business or in a technical discipline or equivalent experience


• Minimum 5 years of experience in managing the Technical, Product, Customer and/or Sales Support functions, preferably from an equivalent or similar industry.


• Working directly with clients and key accounts relative to effective technical problem resolution, product support and testing, HL7 project implementation, documentation, and technical training.

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