What are the responsibilities and job description for the Telecom Analyst position at Experis?
Requirements
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
- Strong understanding of network infrastructure and network hardware.
- Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers. Fortinet FortiGate experience is a big plus.
- Must be familiar with a wide base of technologies such as networking, network service (DHCP, DNS), wireless networking, and network security
- Working knowledge of VLANs and routing.
- Knowledge of application transport and network infrastructure protocols
- Working knowledge and troubleshooting of SMB Microsoft Active Directory and Group Policy.
- Working knowledge of VPN / IPsec VPN topology, setup and trouble shooting.
- Ability to work with all levels of staff within and outside of IT and outside the organization.
- Strong project management
- Good analytical and problem-solving skills.
- Excellent Verbal and Written Communication Skills
- Travel up to 70 % annually as required
- Remote support desktop, laptop, and iPad, network equipment
- Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to defined service levels
- Installation, administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call centers
- Purchase, install, and maintain equipment such as printers, scanners etc.
- Able to troubleshoot with the Network team on network issues related to VOIP technologies
- Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem
- Work with cross-functional team to coordinate equipment and network deployment plan
- Staging and configuration of network electronics based on customer requirements
- Performing physical implementation of network electronics into customer environments
- Performing customer assessments, design, build, and technical documentation in support of the organization
- Provide Tier 1 /Tier 2 troubleshooting to resolve common issues with VoIP phones and VTC codecs (Nextiva a Plus)
- Understanding various network, data center, and data closet components
- Troubleshooting and problem resolution independently or as part of a team
- Interfacing with clients, partners, and internal team members to ensure effective implementation and integration strategies are executed
- Focus on providing a high level of customer satisfaction throughout solution delivery process
- Responsible for inspection of work quality of onsite resources to ensure success
- Assist with troubleshooting of client solutions onsite and remotely
- Ensure that L2 / L3 testing has been completed prior to leaving customer site
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
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