What are the responsibilities and job description for the Quality Leader position at Expleo?
Overview
Expleo is looking for an experienced and autonomous Quality Leader to join our Group Quality function.
The Quality Leader reports to and acts on behalf of the Head of Quality Growth Markets and the local Management. You will be part of the driving and supporting forces for maintaining Quality Management as defined by the Group, and for handling the Quality issues in your area of responsibility.
Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation.
Responsibilities
• Responsible for supporting the Head of Quality Growth Markets in maintaining the Quality Management System (QMS) processes and ensuring compliance with Quality Assurance standards and controls• Documentation management (creating & updating)• Tracking QMS performance indicators and analysis of results• Conduct internal audits: Define the audit planning, audit reports, non-conformities analysis, corrective and improvement actions; • Customer satisfaction monitoring and complaint management• Quality improvements through analysis of performance• Quality Assurance communication and awareness training• Supplier selection, assessment and performance monitoring for project suppliers• Non-conformance Reporting, Root Cause Analysis• Ensure the performance monitoring on the delivery: OTD/OQD/Customer satisfaction • Participate to the CBU local Board
Skills
Mandatory Skills and Experience:• Qualified Internal or Lead Auditor for ISO 9001• Experience of writing audit reports and documenting NCs• Experience of supporting and managing NCs to closure• Experience in previous Quality Assurance role or studying for Quality Assurance qualification• Ability to analyse QMS data and produce reports and presentations• Strong communicator who can work independently as well as part of the Quality team and wider business teams• Fluent English in order to work in a global organization• Can work independently and as part of a team• Ability to manage senior stakeholders• Can plan and manage own work to meet agreed objectives• Must be able to travel internationally if required
Desirable Skills:• Knowledge of Information Security (ISO27001) and Data Privacy• Possess strong IT skills to develop QMS documentation and reporting• Attention to detail and the ability to interpret documents, which relate to standards, regulations and operating procedures• Effective time management• Ability to drive a positive Quality culture
Benefits
Expleo is a trusted partner for end-to-end, integrated engineering, production support, MRO, and quality services, with a presence in over 30 countries. To find out more, visit www.expleo.com
We offer:
Professional and Dynamic work setting
Opportunity to grow within organization
Expleo Values
We are guided by shared values in all things we do: Courage, Excellence, Collaboration, Respect and Accountability.
- Courage – We are bold thinkers and doers, always ready to take on new challenges. We think of ourselves as entrepreneurs, matching creativity with vigilance.
- Excellence – We are united by a shared ambition: change the game, together. Continuous performance is both an objective and a mindset.
- Collaboration –Teamwork and emotional intelligence are what makes us stand out in a crowd. We stand shoulder to shoulder, with our clients and our peers, through good times and setbacks.
- Respect – We are a hive of different profiles, and we place a high value on openness and transparency. We show respect, always.
- Accountability – We are reliable. We celebrate our successes; we take responsibility and learn from our failures. This is why we protect our “right to fail” as an opportunity to bounce back and progress.
