What are the responsibilities and job description for the Front Desk Agent position at Exploria Resorts?
What does Exploria Resorts have to offer? Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more!
Front Desk Agent
Full-Time
Pay Rate: $13.50 - $15.00 / Hour
Location: Grand Seas Resort
Job Summary:
The Front Desk Agent is responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.
Responsibilities and Duties:
- Responds in a professional and courteous manner to arriving, departing, in-house guests and potential guests
- Checks guest in/out
- Provides outstanding customer service to all guest
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Qualifications and Skills:
- Must have strong hospitality skills and communication skills to interact with guests in a professional manner.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
- Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift.
- Good computer skills and detail oriented.
- Bi-lingual a plus
Physical Demands:
- Ability to stand for long periods of time
- Constant computer and phone usage
Required Competencies:
- Good communication skills with other staff and colleagues.
- Perform various projects requested upon supervisors / managers.
- Ability to follow instructions
- Detail oriented
- Phone etiquette
- Be Work independently, with little supervision
- Be able to work independently
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Salary : $14 - $15
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