What are the responsibilities and job description for the Operations Associate position at EXPR (Express, Bonobos, UpWest)?
Overview
About Express, Inc.
Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.
The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the Express.com online store and the Express mobile app; over 60 Bonobos Guideshop locations and the Bonobos.com online store; and 13 UpWest retail stores and the UpWest.com online store. Express, Inc. is traded on the NYSE under the symbol EXPR. For more information about our Company, please visit www.express.com/investor and for more information about our brands, please visit www.express.com, www.bonobos.com or www.upwest.com.
Responsibilities
Location: Burlington Mall
The Operations Associate consistently creates memorable experiences for customers by ensuring product is available, sized and properly displayed so that style squad members can deliver a personalized approach to styling that helps to fulfill the Express brand purpose: We Create Confidence. We Inspire Self-Expression. The Operations Associate demonstrates a hospitality mindset when engaging with customers and promotes squad interconnectivity by responding to front of house support needs. Additionally, our Operations Associates are brand ambassadors for the Express experience and promote to potential squad members an inclusive squad mentality built on teamwork and shared objectives.
Key Responsibilities
- Process fulfillment transactions quickly and accurately to ensure customer satisfaction
- Share information on product, promotions, and loyalty programs
- Assist with product launch changes according to company SOP
- Assist customers as needed on the sales floor with locating product and/or online orders
- Use the Express APP and MPOS and iPad devices proficiently
- Assist in delivering a transformative customer experience leveraging the Customer Experience Philosophy
- Process shipping and receiving orders according to Express time and efficiency standards
- Replenish product as needed utilizing the MPOS Replen APP
- Process freight and sensors product
- Maintain a clean and organized stockroom to ensure safe and efficient merchandise processing from stockroom to floor
- Execute product pricing and markdowns
- Provide check-out support to customers as needed
Essential Qualifications
- High school or equivalent education
- Years of Experience: One to two years in a similar or relevant position
- Willing and able to meet defined availability criteria including nights, weekends and non-business hours
- Proficient in use of retail technology such as iPads and registers
- Meets physical requirements
Preferred Qualifications (skills and abilities)
- Hospitality mindset with a genuine desire to create positive and memorable customer experiences
- Previous retail experience preferred
- Customer service skills and ability to interact with customers
- Collaborative skills and ability to work well within a team
- Brand ambassador mentality
Closing
An equal opportunity employer, EXPR does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. EXPR only hires individuals authorized for employment in the United States. EXPR is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation because of a disability to search and apply for a listed job position, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that EXPR does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, EXPR will not consider or approve payment to any third-parties for hires made.