Customer Service Representative

Essential Duties and Responsibilities

• Generate & accept outbound / inbound telephone calls
• Assist an Outside Sales Representative by managing an assigned territory.
• Conduct sourcing activities with suppliers in partnership with the Procurement team, including obtaining quotations, updating lead time data.
• Continually analyzes the marketplace, provides quotations to customers & keeps customer pricing current.
• Manages transportation responsibilities on behalf of Inmark as it relates to specific customers.
• Processes requests for sample product & materials.
• Promptly & accurately manages all pricing disputes & issues related to returns

Qualifications

• Associates Degree in Business Management preferred.
• 3‐5 years of work experience in a Customer Service / Order Management role
• Possesses both initiative & problem‐solving skills.
• Strong interpersonal, speaking & written skills in order to clearly articulate ideas, opinions, & recommendations so that others understand them.
• Systems experience with MRP systems & Microsoft Office applications, with specific proficiency in effectively communicating through email.
• Prior experience in the packaging industry preferred.

Required

• Knowledge of sales & financial processes.
• Ability to act rapidly & effectively in team environment when appropriate.
• Ability to generate & communicate succinct reports with appropriate metrics.
• Strategic & creative thinking: able to see the big picture & can help to generate innovative out of the box approaches & improved processes to drive business results with minor supervision.
• Must be capable of maintaining composure & achieving results in an often fast‐paced/multitasking environment. Capable of executing multiple initiatives simultaneously.
• Tactfulness and assertiveness; must be effective & clear decision‐maker under pressure situations; able to deal effectively with internal & external personnel.
• Experience in dealing with multi‐functional groups & interacting in cross functional environment.
• Must conduct oneself in a professional, business‐like manner in conjunction with company values.
• Ability to comprehend operation goals, as it relates to specific assignments.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Service: 3 years (Preferred)
• Administrative Assistant: 3 years (Preferred)

Work Location: In person