Engagement Leader

Overview

THE EXPRESSWAY FORWARD

In January of 2020, the Company launched the EXPRESSway Forward strategy based on four foundational pillars - Product, Brand, Customer, Execution. Since that time, the Company has advanced initiatives in each of these areas and across all departments. The corporate strategy is fueled and supported by a culture that is defined by three values - Express Yourself, Express Together, Express Success.

Responsibilities

Responsibilities & Qualifications

Location: Green Acres

The Engagement Leader creates memorable experiences for customers by embodying a hospitality mindset and driving the consistent delivery of positive customer experiences, promoting squad interconnectivity, assisting in teaching squad members, and modeling strong stylist skills. The Engagement Leader delivers the highest level of a personalized styling that helps to fulfill the Express brand purpose: Create Confidence & Inspire Self-Expression.

This position is responsible for achieving personal productivity and performance metrics as well as contributing to the total Style Squad's success. Additionally, our Engagement Leaders are brand ambassadors for the Express experience and promote to potential squad members an inclusive squad mentality built on teamwork and shared objectives.

Key Responsibilities

Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients
Support Style Squad interconnectedness and approach customer engagement with the thought that it is a 'team sport' by actively engaging with colleagues to deliver the very best customer experience
Create an environment built on teamwork and inspiring a Squad mentality
Teach, coach and develop Stylists to create transformational/memorable experiences for customers
Set the example for engaging with a hospitality mindset
Model transformative customer experiences leveraging the Customer Experience Philosophy
Display expert knowledge of product, company policies, promotions, and loyalty programs
Execute all aspects of daily store operations
Monitor the customer experiences delivered by squad members, providing feedback and coaching

Essential Qualifications
High school or equivalent education
One to three years' experience, preferably in retail or hospitality
Willing and able to meet defined availability criteria including nights, weekends and non-business hours
Proficient in use of retail technology such as iPads and registers

Preferred Qualifications (skills and abilities)
Hospitality mindset with a genuine desire to create positive and memorable customer experiences
Ability to explain and model how excellent customer experiences are created
Proven ability to drive sales results
Strong supervisory and communication skills
Brand ambassador mentality

Closing

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.