What are the responsibilities and job description for the Operator position at External Brand?
ABOUT AUSTIN REGIONAL CLINIC:
Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years! We are one of central Texas’ largest professional medical groups with 25 locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/.
PURPOSE
Serves as the initial primary contact to the clinic or department. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
ESSENTIAL FUNCTIONS
- Answers incoming calls and routes appropriately.
- Cancels appointments.
- Enters data into computer system and prints/distributes reports.
- Mails out letters.
- Adheres to all company policies, including but not limited to OSHA, HIPAA, Compliance and Code of Conduct.
- Regular and dependable attendance.
- Follows the core competencies set forth by the Company, which are available for review on CMSweb.
- Works holiday shift(s) as required by Company policy.
OTHER DUTIES AND RESPONSIBILITIES
- Patient Services Coordinator duties as assigned.
- In-basket duties as assigned.
- Performs other duties as assigned.
QUALIFICATIONS
Education and Experience
Required: High school diploma or equivalent.
Preferred: Experience answering multi-line telephone systems.
Knowledge, Skills and Abilities
- Excellent customer service skills.
- Excellent interpersonal & problem solving skills.
- Ability to work in a team environment.
- Ability to engage others, listen and adapt response to meet others’ needs.
- Ability to align own actions with those of other team members committed to common goals.
- Excellent computer and keyboarding skills, including familiarity with Windows.
- Excellent verbal and written communication skills.
- Ability to manage competing priorities.
- Ability to perform job duties in a professional manner at all times.
- Ability to understand, recall, and communicate factual information.
- Ability to understand, recall, and apply oral and/or written instructions or other information.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to apply common sense in performing job.
Work schedule: Monday-Friday 8am-5pm.
