Job Posting for Inside Sales Customer Service Representative at Exxpress Tire Delivery
Overview
Exxpress Tire Delivery, the growing and thriving wholesale division of Dunn Tire is seeking an Inside Sales Customer Service Representative to work as part of a professional team to capture revenue for an established book of business with smaller dealers. The primary responsibility of this position is to execute the sales and productivity goals set forth by the Wholesale Operations Sales Manager.
Pay: $15.00 -$18.00 / hr. plus a variable monthly bonus.
Variable Bonus: At 100% an annualized range of $9,360 -$11,232.00 can be earned
Paid Holidays Off (New Year's Day, Thanksgiving, Christmas, 4th of July, Labor Day, Memorial Day)
Responsibilities
Answer incoming phone calls
Outbound sales calls to a predetermined pool of dealers
Manage monthly/quarterly dealer performance to attain associated dealer program targets
Continuous tracking of expected deliveries for dealers
Communication through the Wholesale Sales Operations Manager to ensure consistent service levels for dealers
Acquire and retain customers about revenue/gross profit targets
Identify/ communicate/ coordinate training with dealers
Deepen product knowledge, and obtain working knowledge of manufacturers' associate dealer programs
demonstrate strong, fair, consistent behavior
Maintain and reinforce an environment conducive to the goals and direction of the company
protect company Brand equity, reputation, and assets
Qualifications
Minimum of 2 years of experience in retail automotive operations or equivalent experience in a related environment
Prior call center experience
Handle a high volume of calls
Sit for extended periods
Ability to work independently
Prior experience in a retail environment or automotive-related industry
Applicable communication skills with both internal and external entities
Aptitude to acquire proficient computer skills, become proficient with Excel, Word & PowerPoint
Application of critical thinking skills
Continuous training- Knowledgeable about current trends through online and classroom settings.
Possess a valid driver's license
Ability to lift 50 lbs.
About Us:
Exxpress Tire Delivery is the wholesale division of Dunn Tire, LLC. Our mission statement is contingent on operating a "world-class" network of distribution centers serving Western NY and PA with extraordinary service to our customers. Our culture is based on people, those of the highest integrity, willing to accept responsibility and ask for more, and committed to the success of our dealers. We sell and distribute tires to car dealers and local automotive repair facilities. Recently ranked by Tire Business as the 17th largest independent tire retailer in North America; we are also a Top 20 market share holder in the United States.
*Dunn Tire, LLC participates in the Work Opportunity Tax Credit program
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