Director, EY Assist

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.

The exceptional EY experience. It's yours to build.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

Location: New York, Birmingham, Phoenix, Tucson, Rogers, Palo Alto, Sacramento, San Diego, San Francisco, San Jose, Westlake Village, Irvine, Los Angeles, Denver, Stamford, Chicago, Hartford, Hoboken, Orlando, Miami, Jacksonville, Boca Raton, Tallahassee, Tampa, Alpharetta, Indianapolis, Des Moines, Kansas City, Wichita, Salt Lake City, Louisville, New Orleans, Baton Rouge, Baltimore, Boston, Grand Rapids, Detroit, Minneapolis, St Louis, Las Vegas, Iselin, Buffalo, Raleigh, Charlotte, Toledo, Akron, Cincinnati, Columbus, Tulsa, Oklahoma, Portland, Pittsburgh, Philadelphia, Providence, Greenville, Nashville, McLean, Memphis, Chattanooga, Cleveland, Atlanta, Dallas, Houston, San Antonio, Austin, Fort Worth, Richmond, Seattle, Washington, Charleston, Milwaukee

The opportunity

As the Director EY Assist EAP Clinical Team, you will develop and manage the employee assistance and daily life resource and referral services for partners/principals, staff and family members in the US firm. These services are designed to enhance the well-being, job performance and work/life balance of individuals and families. These activities include but are not limited to one-on-one consults with individuals, crisis intervention and response for individuals and teams, working with clinical referrals, clinical assessments, case management and follow up for EY staff and partners. You will drive the EY Assist program marketing and communications, relevant research, as well as professional and public speaking about best practices in workplace mental health. You’ll have the chance to leverage your knowledge and expertise of analytics to assess the evolving needs of the partners and staff of the firm and the ability to drive best-in-class, impactful, innovative, and clinically informed solutions to address the mental health and overall wellbeing of EY’s workforce.

Your Key Responsibilities

• Selects and manages the EY Assist vendors in the development, implementation and delivery of Employee Assistance Programs (EAP) and daily life resource and referral services for the firm according to vendor performance objectives.
• Responsible for the compliance of services with legal regulations, and consistent with firm goals and culture.
• Remains current regarding research and best practices related to EY Assist service areas, including: childcare and eldercare, parenting, special needs, emotional well-being, discount legal plans, addiction disorders, nutrition and wellness, and employee performance management, among others.
• Possesses a high level of specialized knowledge of work/life and EAP policies, procedures and practices.
• Markets the services of EY Assist internally to the firm to achieve utilization levels that result in a favorable return-on-investment.
• Collaborates with other firm functions/departments on firm wide initiatives, such as change management, performance coaching, soft skills training, crisis management, violence prevention, etc.
• Delivers clinical assessment, referral and follow-up services to individuals and families in the firm to improve job and personal adjustments and provides critical incident stress management to the organization.
• Serves as a national member of the firm’s Crisis Response Team.
• Collaborates with Benefits Team on the design of behavioral health service coverage and delivery.
• Manages and maintains databases, reports, records, trend analyses and survey data to provide business reports, plans, and budget cost analyses for planning purposes.
• Establishes goals for this function, and pursues assignments that are related to higher-level, strategic, long-term objectives.
• Makes decisions that impact the entire firm. Interactions with others are often aimed at negotiating and finalizing decisions.
• Positions at this level generally have a national scope. Decision-making authority is broad.
• High level of complex, conceptual problem-solving ability, a wide sphere of influence, and a broad-based network are expected.
  
  

Skills And Attributes For Success

• Extensive clinical knowledge and experience must be applied to each human dilemma presented to EY Assist. Must have the ability to respond decisively to emergency situations, deploying the appropriate resources and guidance, often remotely, to those in the immediate location of the emergency. Calm restraint, leadership, and the ability to make good decisions under stress is critical
• Expertise in at least one specialty area of behavioral health practice, such as chemical dependency, post-traumatic stress, eating disorders, gambling, depression, anxiety, etc.
• Ability to communicate effectively, develop positive working relationships with both internal and external resources and clients, proficient interpersonal communication skills,
• Ability to positively and efficiently collaborate with team members and work collaboratively with others at EY to deliver the mission objectives of the firm’s wellbeing and mental health initiatives
• Ability to exercise sound judgment, set and manage evolving priorities, organize, implement, and administer effectively in all areas of accountability, in what is often a very autonomous position in a fast-paced work environment.
• Experience working as an EAP professional is preferred
• Ability to lead a team that initiate ideas that would enhance the EAP firm offerings
• Technological skills in Microsoft suite of services and minimal data analysis knowledge. More advanced technological skills a plus
• Demonstrate of advanced understanding of and adherence to HIPAA privacy requirements and all relevant ethical codes
• Participate in weekend and holiday on call rotation for urgent and emergency situations
• Ability to travel approximately 10% of the time, occasionally with minimal notice, as needed and to work at a local EY office when needed or required (approximately 10%) of the time
• Possess a high level of specialized knowledge of EAP, industrial / organization psychology and well-being, and works independently on non-recurring projects with limited direction
• Adheres to local, state, federal laws for maintaining confidentiality
  
  

To qualify you must have

• Advanced degree (MA, MSW, Ph.D.) in social work, psychology, counseling or other related field with relevant mental health experience
• Minimum of 12 years related experience in a combination of EAP and clinical (mental health, chemical dependency) role.
• State licensure in a mental health discipline (Examples: LPC, LAC, LMSW, LCSW, LAMFT, LMFT, PhD, PsyD)
  
  

Ideally, you’ll also have

• State certification in chemical dependency treatment desirable
• CEAP – Certified Employee Assistance Professional desirable
• Experience in the consulting / financial industry
• Experience in human resources
• Certified Threat Assessment Professional
• SHRM training / certification
• Coaching certification
  
  

What We Offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $221,400 to $438,400. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $265,700 to $498,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  
  

EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

For those living in California, please click here for additional information.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com