Patient Service Representative

Eye Associates of Pueblo is looking for enthusiastic team members to join our team. Entry level positions are available with opportunity for growth in experience and pay. If you think you are a fit for the job description below, please send your resume.

Job Title: Patient Service Representative Level 1-Scheduler / Reception

Reports to: Front Office Lead

Salary Range: $16.00 - $ 20.00 - Opportunity for increases with growth

List of Responsibilities / Duties

Employee is effectively able to perform all functions of the front desk.

Scheduling/Phones: Working hours 7:55am - 5:00pm

• Answer and triage phone calls accordingly
• Complete understanding of phone system to include extensions, how to roll the phones, and on call lists.
• Schedule/reschedule patient appointments.
• Completing confirmation calls for next day appointments.
• Running daily reports for no show appointments and rescheduling those appointments
• Handle inquiries about accepted insurance, office hours, services, locations, exam fees, doctor information, etc.
• Responsible for appointment requests through Phreesia
• Ensuring that appointments scheduled through the Patient Self Schedule Portal have been scheduled correctly, with patient follow up as needed.
• Checking and calling back voicemails throughout the day.
• Successfully operate multiple trackers in google sheets
• Complete understanding of referral processes
• Serves as back up to referral coordinator with organization and filing of faxes and referrals
• Uploading patient records into EHR
• Complete understanding of appointment types and colors they are scheduled in
• Complete understanding of doctor scheduling guidelines
• Check Medical records email as needed as a back up
• Ensure that all messages are clearly written and distributed promptly and appropriately
• Cooperate and communicate with all departments
• Meet all customer service expectations
• Assist in other clerical duties as able and requested
• Other job duties may be assigned by your Supervisor

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Minimum Education Requirements

• High school diploma or GED obtained

Minimum Background Requirements

• Read, write, communicate and present a neat professional appearance.
• Position requires patient, physician, and vendor contact; therefore, individual must exhibit pleasant manners, be professional in conduct, have the ability to listen and represent Eye Associates of Colorado Springs standards of high efficiency and decorum.
• Demonstrate reliability, a pleasant attitude, and a willingness to perform the duties as required.
• Maintain and comply with patient confidentiality and integrity policy on all matters.
• 6 months of previous Medical Reception and Insurance experience

· This position requires excellent attendance as there is minimal back up. All time off request should be submitted with a 2 week notice unless unforeseeable.

Employee Benefits

· 6 Paid Holidays

· Sick and Vacation time

· Health Insurance

· Dental Insurance

· Vision Insurance

· We offer AFLAC

· FSA (Cafeteria plan)

· 401K

· Uniform Allowance

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Ability to Commute:

• Pueblo, CO 81008 (Preferred)

Ability to Relocate:

• Pueblo, CO 81008: Relocate before starting work (Preferred)

Work Location: In person

Salary : $16 - $19