What are the responsibilities and job description for the Front Desk for Medical Office position at Eye Health America?
Front Desk Administrative Assistant
Hartsville , SC
Carolina Centers for Sight, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking exceptional people who aren't just searching for a job but looking to make a difference.
Hours: This is a full time role
Job Summary:
Primarily responsible for front office processes and sales. The successful candidate must be a person with an optimistic outlook on life, have excellent interpersonal skills, and proven sales and marketing success.
*Must have medical aesthetic office or eye care experience*
Education and Experience:
1. High school diploma or equivalent. Further education preferred.
2. At least one year experience in ambulatory surgery center or medical environment.
Essential Skills and Abilities:
Primarily responsible for front office processes and sales. The successful candidate must be a person with an optimistic outlook on life, have excellent interpersonal skills, and proven sales and marketing success.
*Must have medical aesthetic office or eye care experience*
Education and Experience:
1. High school diploma or equivalent. Further education preferred.
2. At least one year experience in ambulatory surgery center or medical environment.
Essential Skills and Abilities:
- Represents the practice professionally
- Follows up on all details in a timely and complete manner
- Outstanding Telephone Skills – cheerful voice, articulate, knowledgeable, efficient
- Ability to effectively triage calls from patients to ensure appropriate scheduling.
- Excellent customer service and communication skills both verbal and written
- Maintain a positive, upbeat attitude and ability to work as a team member and maintain positive working relationships.
- Ability to manage multiple tasks simultaneously in a fast paced environment.
- Well organized with attention to detail and prioritize tasks well
- Treat patients with respect, empathetic with patients’ needs and concerns
- Ability to resolve conflict, problem solve and make critical decisions
- Ability to move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.
- Ability to maintain confidentiality of sensitive information
- Office equipment and computer proficiency required in Microsoft Office: Word, Excel, Outlook.
- Ability to read, understand and follow oral and written instructions
- Ensure compliance with all HIPAA, State and Federal regulations
RESPONSIBILITIES:
1. Process Patients
- Answer telephones and triage calls
- Schedule appointments
- Verify patient insurance benefits
- Process patients
- Process medical records
- Process patient payments and balance daily charges
- Manage and organize inventory of office supplies and forms
- Perform other tasks as requested by practice manager or physicians
2. Patient Relations
- Welcome and acknowledge patients according to company standard
- Anticipate and address patient needs, assist individuals both in the office and over the phone.
- Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.
- Log patient information, insurance verification, and communication with patient in Advantx
- Enter and locate insurance information, appointments, and financial info. Stand, sit or walk for an extended period of time.
- Ensure adherence to confidentiality and quality standards.
- Establish bond with prospective and established patients
- Screen refractive surgery patient consults in the office as well as on the phone.
- Able to communicate the benefits of surgery as well as overcome objections from patients.
**NextGen Advantx and/or Practice Management Software & EHR experience desired **
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