What are the responsibilities and job description for the Patient Services Representative position at EyeCare Service Partners?
Overview
The Patient Service Representative provides total medical office support including check-in, check-out and medical records functions
Manage the reception of patients within the office and by telephone
Obtains patient insurance and demographic information, collects co-pays, schedules new and return appointments
Responsibilities
Answers the telephones and greets patients in a courteous, efficient manner. Routes messages to appropriate staff
Conducts patient check-in and check-out process
Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR)
Collects co-payments at time of service and manages daily cash receipts
Registers new patients in Patient Management System (PM), ensuring all information is complete prior to scheduling
Schedules patient appointments, tests and admissions
Ability to work productively and effectively in a fast paced environment
Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests
Qualifications
High school graduate or equivalent with GED
Previous Medical Office experience
Strong computer skills
Electronic Medical Records experience preferred
Good verbal and written communication skills
Strong organizational skills and attention to detail
Excellent customer service skills
Dependable
