Field Services Scheduler

The Field Services Scheduler schedules and supports product installations and repairs, provides customer service to clients, coordinates gaming license renewals, and provides support to Field Services Technicians. This position also assists with ad hoc reporting, travel arrangements, and other projects.

KEY RESPONSIBILITIES

• Interacts with customers via phone and email to schedule and provide customer support for new installations and repairs.

• Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems

• Manages department schedule by maintaining service calendars and notifying Field Service Technicians of upcoming work.

• Completes requests on the telephone and answering or referring inquiries.

• Responsible for accurate and timely data entry of information to produce assigned work tasks and reports.

• Arranges travel and accommodation for Field Service Technicians travelling to locations to perform work

• Proactively researches, secures, and documents cost-effective lodging, airfare, vehicle rental companies, hotels, and equipment rentals
• Tracks and organizes employee expenses for invoicing purposes

• Organizes third-party providers and vendors to deliver elements that can't be produced in-house

• Liaises with clients to identify and define requirements, scope and objectives

• Monitors project progress and communicates any issues that arise to management

• Acts as the point of contact and communicates project status for all scheduled events to management

• Collects and analyzes feedback from customers and other project users to gauge satisfaction and success

• Adheres to Company standards and maintains compliance with all policies and procedures.
• Liaises frequently with Gaming Commission Boards throughout the U.S. to ensure company technician licenses are up to date
• Assists with sales order creation and monitoring
• assists with administration duties

• Other ad-hoc duties as assigned.

SKILLS & EXPERIENCE:

• High School Diploma/G.E.D. (General Education Diploma) or equivalent required, prefer Associates or higher degree.

• At least one (1) year of experience working in a corporate office or similar environment

• Ability to multitask

• Computer proficiency in Microsoft Office and Google Docs, Sheets, and Forms.

• Excellent customer service skills.

• Proficient in time management; the ability to organize and manage multiple priorities.

• Ability to take initiative and effectively adapt to changes.

• 3 – 5 years of corporate travel experience or similar experience preferred.

• Recognizes an emergency situation and takes appropriate action.

• Able to establish and maintain a cooperative working relation.

• Ability to interpret and create spreadsheets.
• Ability to maintain confidentiality of sensitive information

• Able to use sound judgment, work independently, with minimal supervision.

• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

• Performs well with frequent interruptions and/or distractions.

• Basic math skills.

The Fi Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: One location