What are the responsibilities and job description for the Customer Success Manager position at EZ-AD TV?
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The Customer Success Manager or the otherwise called as the Client Success Manager is the one assigned by the management to the clients, once they have agreed to close the deal. That is when their work starts. They are the ones who make the client know and learn the product (or service) from inside out. Further, it is said that this role acts as a bridge between the support and the sales team.