What are the responsibilities and job description for the Manager Outside Side Plant (OSP) position at Ezee Fiber?
Manager, Outside Side Plant (OSP)
We are seeking a dedicated and skilled Field Operations Technician specialized in fiber optics to join our team in Albuquerque, New Mexico. The position is a Manager OSP, who will lead a team of field technicians and be responsible for installing, maintaining, and repairing fiber optic network systems. This role involves working outdoors, often in challenging weather conditions, and requires a high level of technical expertise and attention to detail.
About Ezee Fiber
Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business and government customers through its 100 percent fiber-optic network. Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing. The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve.
Key Responsibilities
- Lead a team of field technicians to test, repair and splice fiber optic cables to ensure proper functioning of network infrastructure.
- Perform maintenance and repairs on existing fiber optic connections, including troubleshooting and resolving any issues that arise.
- Conduct site surveys to assess the feasibility of fiber optic installations and identify potential obstacles or hazards.
- Collaborate with engineering and design teams to develop efficient network layouts and configurations.
- Adhere to industry standards and regulations for fiber optic installation and maintenance, ensuring compliance with safety protocols.
- Coach and evaluate performance of field staff.
- Coordinate scheduling to ensure adequate staffing.
- Keep detailed records of all repairs, and maintenance activities, including documenting any changes made to network configurations.
- Provide technical support and guidance to other team members as needed.
- Respond promptly to service calls and emergencies, addressing issues in a timely and efficient manner.
- Utilize specialized tools and equipment, such as fusion splicers, light meters and OTDRs, to perform fiber optic tasks accurately and effectively.
- Stay informed about advancements in fiber optic technology and industry best practices, participating in ongoing training and professional development opportunities.
- Perform various field technician duties as needed.
- Perform other duties not listed here, as they arise, and as they are assigned to you.
- Available to work nights, weekends, and on-call shifts as needed.
Qualifications
- High school diploma or equivalent with 5-10 years of experience.
- Technical certifications or training in fiber optics preferred
- Proven experience working with fiber optic networks, including installation, splicing, and testing.
- Familiarity with industry standards and regulations for fiber optic infrastructure.
- Strong problem-solving skills and ability to troubleshoot network issues effectively.
- Excellent communication and interpersonal skills, with the ability to work well independently and as part of a team.
- Physical stamina and dexterity to perform tasks in outdoor environments and at elevated heights.
- Valid driver's license and clean driving record.
- Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
Pay & Benefits
- Competitive compensation package
- Health, Dental and Vision insurance
- 401k match
- Paid time off and other generous benefit programs
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