Customer Success Representative - Scheduler

Ready to step into a role where every call you answer makes a difference and every appointment you schedule is a step toward customer satisfaction? Welcome to the world of F.F. Hitchcock Plumbing, Heating & Cooling, where we're on the lookout for a star to take on the title of Customer Success Representative - Scheduler. Imagine a workplace where your knack for communication and organization isn't just valued but celebrated. Exciting, right?

And the perks? Brace yourself for an enticing pay range of $18-22 per hour and a suite of benefits such as health, dental, paid time off (PTO), a 401(k) plan, employee discounts, flexible scheduling options, and an atmosphere that's not just about work but about finding joy in what you do. We're not just offering a job; we're inviting you to be part of our dynamic family.

ABOUT THE COMPANY

F.F. Hitchcock Plumbing, Heating & Cooling began as a general store in 1870. Today, we are still serving our community with the convenience of a one-stop shop for each customer's plumbing, heating, air conditioning, ventilation, and fuel needs. Our mission is to personally know our customers and make sure that they are satisfied with every service we provide.

We are a family-owned business that views each member of our team as part of our family. Our management is hands-on and our technicians, fuel delivery team, and support staff are all highly skilled. We offer our team flexible scheduling that provides them with a healthy work-life balance. Additionally, we offer competitive wages, benefits, and perks. Apply to join our tight-knit team today!

THE MINIMUM REQUIREMENTS:

• Excellent telephone and verbal communication skills
• Basic computer skills and ability to learn software

Preferred:

• Customer service experience
• Experience in HVAC, plumbing, drain cleaning, fuel, or propane

DAY-TO-DAY

As the Customer Success Representative - Scheduler, you're not just answering calls; you're orchestrating the rhythm of our customers' lives. Your morning is a dance of scheduling appointments and ensuring our customers get the service they need when they need it. You're not just a scheduler; you're a master coordinator, making sure our team is where they need to be. And let's not forget the proactive outreach, where you're not waiting for calls but making the first move, scheduling recurring services like a virtuoso of customer care.

Fuel pricing inquiries? No problem! Your expertise turns potentially tricky conversations into smooth, reassuring exchanges, leaving our customers confident in their choices. It's a day filled with connection, problem-solving, and the satisfaction of being the maestro of our customers' happiness.

WORK SCHEDULE & LOCATION

Embrace the full-time life, Monday to Friday. As the second shift, your schedule is flexible but starting between 1pm-3pm and ending 9pm-11pm. Your stage? The lively town of Cheshire, CT - where teamwork isn't just a concept; it's a way of life.

Your journey starts with a few clicks. Apply now in just 3 minutes on your mobile device with our initial application. Imagine the impact you could make as the orchestrator of customer happiness. Ready to take a bow? Apply today and let's create harmonious experiences together!