Crew Trainer

Description

Crew Trainers assist the management team in executing specific aspects of the restaurant
operations during scheduled shifts. To set high standards and create a great environment for the
team to work. This role must be able to perform all job functions of each crew position, including
customer service, product preparation, cash accountability, drive-thru and back-line food
preparation.
RESPONSIBILITIES
Operations
Strive for operational levels that meet or exceed the DQ Fans expectations in the areas of
quality, service and atmosphere, creating value through an excellent experience and a fair price.
Assist in the management of specific areas of the restaurant during scheduled shifts.
Accurately complete designated duties such as inventory control, ordering of products and cash
control.
Ensure that all PRIDE systems and routines are part of the day-to-day operations of the
restaurant, setting each scheduled shift up for success.
Fan Service
Ensure that Fan service meets or exceeds company standards. Handle more routine customer
complaints, taking prompt and appropriate action to resolve the problem and ensure that each
dissatisfied customer becomes a return Fan. Make the determination when to report to the
management team on more serious complaints.
Understand the importance of speed of service and resolve bottlenecks in workflow.
Build relationships with return or preferred patrons.
Team Member Leadership
Accomplish restaurant objectives by assisting the management team with training and coaching
team members to build a highly skilled and productive team.
As appropriate and when necessary, get work done through the delegation of tasks to other
restaurant team members.
Role model and enforce policies and procedures.
Ensure that the restaurant is properly organized and staffed as designated by written schedules
created by restaurant management, through proper job assignments, break rotation and the
delegation of tasks during both peak and non-peak periods.
Maintain a positive working relationship with all restaurant staff to foster and promote a
cooperative and pleasant working climate, which will be conducive to maximize employee
morale, productivity and efficiency.
Health and Safety Standards
ServSafe certified or approved equivalent.
Ensure that proper hand washing, product rotation procedures, and temperature logging are
visible and active behaviors. Role model and enforce safe food handling practices.
Maintain a safe, secure, and healthy facility environment by following and enforcing sanitation
standards and procedures; complying with health and legal regulations and maintaining security
systems or routines.
Understand how to react in the event of an emergency such as a workers' compensation
accident, a robbery, etc.
Perform other duties and responsibilities as requested by the management team.

Qualifications

Minimum 6 months of high volume quick service restaurant experience required.
High School diploma or equivalent required.
Must be capable of supervising specific areas of the business in a fast paced environment.
Strong knowledge and application of safe food handling practices.
ServSafe certified or approved equivalent.
Ability to pass crew leadership program.
Must be eligible to work in the United States.
AND MOST IMPORTANTLY must be able to contribute to a fun and friendly culture that thrives off of
productivity and helping others!