What are the responsibilities and job description for the Field service technician position at F2OnSite?
Field Service Technician
The Field Service Technician will work at the direction of Client. This is a full time, remote position that requires daily travel from the employee's home location to the various customer locations within the region.
Coverage area is approximately 2 hours from home and must have reliable transportation. The Field Service Technician can expect repair tickets to be assigned daily through a mobile application.
The Field Service Technician will then schedule service with the end user and travel to the site to resolve the hardware issue.
Key Responsibilities :
- Resolve hardware issues for Dell desktops, laptops, and tablets within the required service level
- Document assigned tickets with appropriate troubleshooting steps taken and resolution details
- Order and return defective PC parts to OEM as needed to meet required SLAs
- Maintain inventory and provide monthly updates for SHI sparing
- Assist with PC Deployment projects as needed, which includes Unboxing PC's Apply image and updates to new equipment and / or Install software and other applications as needed Deploy desktop, laptop, or tablet to end user Complete data transfer from old PC to new PC
- Assist with end of life activities such as wiping, boxing / palletizing, and shrink wrappings desktops, laptops, and tablets for freight shipment
Required Skills :
- 2-4 years of solid desktop support experience
- Ability to troubleshooting and resolve PC hardware issues
- Ability to work independently in the field and in a team without constant supervision
- Must be organized and have the ability to multi-task
- Experience installing, configuring and supporting Windows OS
- Must be capable of following and executing set processes and procedures
- Must have excellent customer service skills
- Must have excellent time management skills
- Education / Certifications :
- High School graduate
- A Certification
Preferred Skills :
- Knowledge of various OEM part ordering processes
- Knowledge of Dell, Fujitsu, and Client platforms
Additional Info :
- This position offers mileage reimbursement at the Federal rate
- This position reports to the Program Director
Last updated : 2024-05-01
