IT Field Tech

IT Field/Onsite Tech-Edison, NJ

Tech will work out of Edison facility and support client sites over the phone and be dispatched to client sites about 25% of their time.

Hours-Monday-Friday-Normal business hours

Job Summary

PC Field IT technician with extensive experience in hardware and software related troubleshooting and resolution of issues. This position is in support of a contract with a customer and involves resolving tickets and traveling to various locations to perform Break/Fix tasks.

Responsibilities

Responsibilities include but are not limited to:

• Manage incoming calls from the main helpdesk
• Call back the users within the SLA window
• Troubleshoot the issue remotely
• Communicate resolution activities required and timeline
• Complete any order process for parts
• Dispatch if necessary to site for resolution
• Update ticket and close
• Communicate any further action required to team or management
• Ability to work independently as well as part of a team
• Extensive travel to sites may be required
• Work on IT projects as assigned
• Perform these tasks for hardware ( Lenovo, Client, Dell, Apple), software ( Windows and iOS based) and printers ( Lexmark and Client)
  
  

Required Skills

• Excellent communication and customer service skills
• Extensive hardware and software background
• A certified
  
  

Education/Certifications

• High School graduate
  
  

Preferred Skills

• Knowledge of Ivanti (aka LANDesk)
• Knowledge of Windows 7, 8, 10, and 11
• Knowledge of Apple iOS
• Knowledge of Cisco Networking
• Knowledge of Windows Server 2016, 2019, and 2022
  
  

Additional Info

• This position will report to the Manager of Operations
• Requires on-site support at Customer location and travel to Customer stores in Northeast U.S.