Dispatcher

Fahrenheit HVAC, a Sila Services company, is a heating & cooling business that was established in 1985. Serving Montgomery, Bucks and Philadelphia county, we have only one goal: to provide unmatched service to our customers.

Due to our growth, we are seeking a Dispatcher to join our Fahrenheit team!

Work hours are 7:00am - 3:30pm or 10:30am - 7:00pm depending on the day.

The HVAC Dispatcher is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.

Responsibilities and Duties

· Daily scheduling of field service technicians.

· Direct interaction with customers in need of service.

· Answer in-bound calls.

· Make outbound calls to schedule service and solicit customers for future business.

· Review service reports to ensure proper billing and field procedures.

· Sort and classify service reports for entry into accounting software.

· Maintain customer database.

· Provide BEST IN CLASS customer service.

Qualifications and Skills

This position is a great opportunity for someone with an interest in operations, customer service, or a future in management. Candidates must also have the following:

· 1-3 years of Successful Dispatch Experience.

· 5 years of Successful Customer Service Experience.

· HVAC experience is a plus.

· 4-year college degree is a plus .

· Desire to achieve goals, both personal and professional.

· Hard work ethic and willingness to work long hours (including nights and weekends as needed).

· Strong team mentality.

· Experience in a customer service role where the phrase “customer first” was practiced daily.

Benefits

· Competitive Compensation

· Medical

· Dental

· Vision

· Paid Vacation

· Paid Holidays

· 401(k) with Company Match program

· Company paid Life Insurance

· Company paid Short & Long-Term Disability Insurance

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

EOE M/F/V/D

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Dispatching: 2 years (Required)
• Customer service: 3 years (Required)

Language:

• English (Required)

Work Location: One location