Service Advisor

You're serious about your career, and rest assured you've come to the right place. At Fairfax Kia, you'll find the opportunities, resources, and support you need to grow and develop professionally.

Purpose:

• The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities:

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time explain cost and time requirements in detail and get proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications:

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• 1 year of experience in a dealership position.
• General knowledge of vehicle mechanical operations..
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner

Work Remotely

• No

Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Service Advisor: 1 year (Preferred)

License:

• Driver's License (Required)

Work authorization:

• United States (Required)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location