Family Service

The Sales Consultant is accountable for assisting families in making cemetery arrangements through the selection and purchase of cemetery property, merchandise, and services on at-need or pre-need basis, ensuring the expectations of client families and their guests are exceeded.

• Meets with client families on a pre-need/at-need basis to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.
• Establishes a professional relationship with client families to ensure that all needs are being met.
• Represents the company in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties.
• Provides tours and guides families that visit the cemetery to lot locations.
• Attends services and visitations for client families whenever possible to foster relationships, ensures excellent service, and develops potential referrals.
• Completes required paperwork, insures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.
• Is responsible for adhering to pricing structures, completing all paperwork accurately and timely, and for submitting all contracts, required documents, and payments to the business office within required deadlines.
• Develops new prospects and community-based contacts.
• Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.
• Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.
• Actively participates in all required location and company training initiatives.
• Reports all progress to the Sales Manager (or Unit Leader) as directed, completing and submitting all required reports in a timely manner.
• Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals.
• Consistently meets or exceeds company standards in revenue generation in order to maintain employment and benefits eligibility status.
• Complies with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, and performing other duties necessary to ensure quality service levels.
• Protects confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.
• Identifies and remedies all hazards at location and on grounds.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• College degree or some college preferred.
• Proven track record of success in inside sales production strongly preferred.
• May require the possession (or ability to obtain) an insurance license as required by applicable law.
• Valid state-issued driver’s license in good standing and acceptable driving record.
• Basic overall computer proficiency.
• Ability to read and interpret company policies, procedures, contracts, insurance documents, and pricing structures or lists.
• Ability to effectively present information to client families, co-workers, and leadership.
• Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods.
• Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; and ability to calculate surfaces.
• Ability to effectively utilize all sales training and techniques to fulfill production requirements.
• Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Supplemental Pay:

• Bonus pay

Schedule:

• Weekend availability

Work Location: One location

Job Type: Full-time

Pay: $65,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay

COVID-19 considerations:
All customers are required to wear a mask and common surfaces are sanitized regularly.

Work Location: One location