Job Posting for Front Desk Agent/Night Auditor at Fairfield by Marriot
Maintain complete knowledge of all aspects of the hotel, including, however not limited to, features and services provided and their hours of operation, room types, layout, appointments and location, daily group/VIP activities
Perform duties and projects as assigned including guest room tours, concierge services, special guests requests
Assist guest with information regarding hotel facilities and local attractions
Registers and assigns rooms to guests
Issues room keys to guests and gives instructions to bell persons or directly to guests as appropriate
Keeps records of room availability and guest accounts
Computes bill, collects payments and makes change for guests
Makes, confirms and cancels reservations for guests
Posts all charges as necessary to guests’ accounts
Handles or routes guest problems to appropriate departments
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