Restaurant Supervisor

THE FORESTER HOTEL

OUR STORY

As the first boutique-inspired offering from Hyatt Place and the first hotel to open in Lake Forest, IL since 1929, The Forester Hotel is the natural selection for modern comfort and evolutionary service. Founded on the motto of "Love of Science and Nature", the city of Lake Forest has always been at the crossroads of preservation and progress with its open lands backing up to office parks and the cobblestone streets of historic Market Square leading to Starbucks and Williams Sonoma. Blaze your own trail and discover The Forester come and join our wonderful team!

JOB DESCRIPTION

The purpose of Restaurant Supervisor position at Janko Hospitality is to provide world class service to all guests. The RS will train and supervise the operations of the F&B department of the hotel so that they provide superior customer service and operate the hotel outlets to assure the highest possible level of guest satisfaction. 

ESSENTIAL DUTIES

 Available to work 7 days a week, rotating shifts, including weekends, night shifts, and/or overtime.  

• Assume responsibility of daily operations of the food and beverage outlets
• Check all employees for proper name tags, shoes, clean and proper uniform appearance at start of shift.
• Check on guests to get feedback on the quality of their meals, service, etc. and resolve any problems.
• Schedule service for breaks in conjunction depending on business volume. 
• Creates the schedule for the staff of the F&B department
• Have excellent knowledge about wines and beer and stay in in trend for food and beverage
• Have excellent knowledge of every item on the menu in order to assist guests and offer suggestions
• Ability to work under pressure and deal with stressful situations during busy periods
• Participates in in-house meetings as needed 
• Directly supervise servers and bartenders
• Assist in shift coverage in the banquets department as needed
• Other duties may be assigned by management 
• Be thorough with knowledge about the hotel, services offered, operating hours of all Restaurant outlets. 
• Effectively check out all servers as they finish their shifts to make sure all the following are completed:

     -All tables completely set up with condiments clean and full

     -All side work completed as assigned 

     -All carpeted areas in the station are clean and neatly swept

     -Count banks at end of shift and make sure all check issues are resolved and closed in the Micros.                                  

CUSTOMER SERVICE AND GUEST SATISFACTION

• Maintain a high standard of personal appearance and proper uniform within entire department
• Greets guests, visitors and team members in a courteous and friendly manner
• Assists guests and team members with anything that they may need
• Performs other duties as assigned, requested, or deemed necessary by management

SAFETY AND SECURITY

• Be proficient and train all team members in Safety and Security Policies
• Report any suspicious activity of guest, visitors or staff
• Maintains security for guests and property by keeping room doors locked 
• Write up Guest Incident reports as needed
• Perform duties in accordance with Safety and Security Policies
• Perform duties in accordance with OSHA and Blood Borne Pathogens regulations

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

• Physically and visually able to utilize a computer keyboard, printer, phones, and basic office supplies
• Firm and simple grasping is an ongoing requirement for all aspects of work
• Lifting of supplies occurs occasionally, usually not more than 25 lbs. but may be up to 50 lbs.
• Able to stand 90% of the day and walk for long periods of time through the work day 
• Reaching, pushing, pulling, twisting of body at the waist, and bending are required 
• Ability to calculate figures and amounts such as discounts, interest, tax and percentages

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

• High School Diploma, GED, or equivalent years of relevant work experience required
• Previous customer service or hotel experience required, “Hilton” Experience helpful.
• Friendly demeanor and excellent communication and customer service skills
• BASSET – Beverage Alcohol Seller and Server certificate preferred 

• Proficiency in the use of computer systems such as Microsoft Word, Excel, Outlook, and Micros