Front Desk Agent (Hotel)
Job Posting for Front Desk Agent (Hotel) at Fairfield Inn & Suites Indy/Fishers
We are looking for a self-motivated, positive, outgoing indidivual to join our team. Come join the Fairfield Inn Indy/Fishers Front Desk staff that is enthusiastic and delivers the best customer service to each guest! Promotes a strong work ethic, encouraging the development of excellent morals and values. Offers a great working environment and was voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement on associate opinion survey in 2022.
We offer a referral bonus program for all levels.
Benefits:
- MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
- Paid Holiday for Full Time/Part Time (Upon hire)
- Paid Time Off for Full Time/Part Time (At 6 Months of Service)
- Nationwide Employee Stay Discounts for Hotel Brand
Qualifications:
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve.
- Ability to understand and follow directions
- Excellent customer service skills
- Hotel experience is preferred, not required.
Responsibilities:
- Responsible for greeting customers immediately with a friendly and sincere welcome.
- Will use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
- Completing required shift paperwork, reports as assigned by General Manager, and end of shift cash closing procedures
- Creating guest reservation, completing guest registration, applying charges and payment to guest folios.
Shift: 7:00AM to 3:00PM and/or 3:00PM to 11:00PM
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Work setting:
- In-person
Work Location: In person
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