Front Desk Agent

```Overview```
As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. You will be responsible for ensuring a smooth check-in and check-out process, answering guest inquiries, and assisting with various guest needs. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.

Fairfield Inn & Suites

16550 Midland Drive

Shawnee KS 66217

Call 913-248-4444 to schedule your interview.

Hours are 3pm-11pm two days and two days 7am-3pm.

```Responsibilities```
- Greet guests in a friendly and professional manner upon arrival
- Assist guests with check-in and check-out procedures
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain accurate records of guest interactions and transactions
- Process payments and maintain cash handling procedures
- Coordinate with housekeeping to ensure clean and well-maintained guest rooms
- Assist with reservations and room assignments
- Maintain a neat and organized front desk area

```Skills```
To succeed in this role, you should possess the following skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficiency in phone etiquette to handle incoming calls professionally
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Knowledge of hotel management systems (e.g., reservation software)
- Familiarity with guest relations practices to ensure guest satisfaction
- Bilingual/multilingual skills are a plus

If you are passionate about providing exceptional guest experiences, have excellent communication skills, and thrive in a dynamic hospitality environment, we encourage you to apply for the position of Front Desk Agent. Join our team and be part of creating memorable stays for our valued guests.

Please note that only candidates selected for an interview will be contacted.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• Employee discount
• Free parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends only

Work setting:

• In-person

Ability to Relocate:

• Shawnee, KS 66217: Relocate before starting work (Required)

Work Location: In person