What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites?
Job Summary:
We are seeking a Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills.
Duties:
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and provide information to guests
- Handle guest requests and resolve any issues promptly
- Assist with reservations and check-outs
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Experience:
- Previous experience in a hospitality or customer service role is preferred
- Knowledge of hotel management systems is a plus
- Strong communication skills and phone etiquette
- Ability to speak multiple languages is an advantage
- Familiarity with night audit procedures is beneficial
Requirements:
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Strong attention to detail
- Flexibility to work various shifts, including nights and weekends
Benefits:
- Competitive pay based on experience
- Opportunities for career growth and advancement within the hospitality industry
If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we encourage you to apply for the Front Desk Agent position at our hotel.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- On call
- Rotating weekends
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Green Bay, WI 54304 (Required)
Ability to Relocate:
- Green Bay, WI 54304: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $16
