FRONT DESK AGENT

Join the amazing team at Fairmont Pittsburgh, the top luxury hotel in Pittsburgh!

Job Description

ESSENTIAL JOB FUNCTIONS

• Maintain complete knowledge of and comply with all departmental policies / service procedures / standards.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of :
• all hotel features / services, hours of operation.
• all room types, numbers, layout, decor, appointments and location.
• all room rates, special packages and promotions.
• daily house count and expected arrivals / departures.
• scheduled daily group activities.
• Loyalty program details
• Build guest loyalty through personalized service
• Process all guest registrations and check-outs.
• Communicate services and amenities of the hotel to guests.
• Coordinate all guest room billing.
• Respond to all guest requests.
• Document and confirm reservations and cancellations.
• Block rooms in computer and follow through on designated requirements.
• Generate, print and distribute daily and weekly reports.
• Settle guest accounts and adhere to all cashiering procedures.
• Assist other front office departments as needed.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Previous experience as Front Desk Agent in hospitality an asset.
• Previous guest relations and cashiering experience an asset.
• Computer literate in Microsoft window Applications.
• Knowledge of Opera Property Management system
• Fluency in English both verbal and non-verbal.
• Ability to :
• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgement.
• understand guests needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.

Additional Information

Whats in it for you :

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities
• Eligible performance based bonus
3 hours ago