What are the responsibilities and job description for the Customer Service Representative position at FAIRWAY LAWNS?
If you enjoy being outdoors and working independently, join our team at On The Green, a partner of Fairway Lawns, and unleash your potential! At On The Green, we're not just about perfectly manicured landscapes; we strive to cultivate a workforce that flourishes.
On The Green, a partner of Fairway Lawns, in Gambrills, MD, is seeking to add an extraordinary Customer Service Respresentative to join our team. The Customer Service Representative (CSR) is responsible for providing high-quality customer service and accurate data entry to ensure that the company's customers receive the best possible experience.
This position pays up to $18.00 an hour.
Experience is a plus but not required; if you are motivated, hardworking, and willing to learn we will teach you the skills you need to excel in this role.
Why You'll Love Working for Us:
- Consistent, year-round pay and employment
- Medical, dental, vision, and life insurance
- Paid time off (PTO)
- Paid holidays
- 401(K) plan with matching up to 5%
- Collaborative team environment
- Career growth opportunities
What You'll Do:
- Respond to customer inquiries/call logs via phone, email, and texting in a timely and professional manner
- Assist customers with product inquiries, order status updates, and other related issues
- Accurately input and update customer information, order details, and other relevant data into the company's system(s)
- Review and verify customer new sales data for accuracy and completeness to ensure that all information is up-to-date and error-free
- Communicate with other departments to coordinate and resolve customer issues and order discrepancies
- Collaborate with the Customer Service and Dispatch Team to improve and streamline processes and procedures
- Maintain a positive and professional attitude towards customers and colleagues at all times
- Meet or exceed performance metrics such as response time, accuracy, and customer satisfaction ratings (Voice of the Customer)
- Identify and assess customers’ needs to achieve satisfaction
- Engage in cross-selling and upselling of products to existing customers
- Manage large amounts of inbound and outbound customer service calls
- Assist with other administrative or branch tasks as needed
What We Need from You:
- High school diploma or equivalent
- Some post-high school education preferred, but not required
- one to three years previous experience in customer service and data entry preferred
- Demonstrated excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Proficiency with Microsoft Office and other computer applications
- Ability to multi-task and prioritize workload in a fast-paced environment
- Able to lift up to 15 lbs and sit a desk for a prolonged period of time with or without reasonable accommodations
- Ability to work independently and as part of a team.
- Strong problem-solving skills with the ability to identify and resolve issues quickly
At Fairway Lawns, equal talent will always get equal opportunity. Drug Free Workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
