IT Service Delivery Supervisor

Work Status Details : Full Time | 80.00 Hours Every Two Weeks
Exempt from Overtime : Non-Exempt
Shift Details : Flexible Schedule and Hybrid Work Environment
Department : Information Technology | Reports To: Manager-IT Infrastructure & Field Support

The mission of Faith Regional Health Services is to serve Christ by providing all people with exemplary medical services in an environment of love and care.

Summary:

Under the direction of the Director Information Technology this position will support the Faith Regional Health Services sites with daily support for end-user desktop computers, software, and supported peripherals with minimal direct supervision. This position will act as the Supervisor for the service desk and Field Support team, including technology support at offsite locations. A 40-hour work week is standard but must be flexible to irregular work schedules when launching projects and impromptu assignments.

The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.

Responsibilities:

Essential Job Duties and Responsibilities :

Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other information:

Job Requirements:

The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

EDUCATION:

Associate Degree required.

Bachelor's Degree preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

Current, valid driver’s license issued in the state of legal residence required.

Operate FRHS owned vehicles required.

Your own personal smart phone and Faith Regional mobile apps necessary to perform the functions of this position required.

Previous Experience Requirements:

EXPERIENCE:

2 years supporting system security, equivalent education and/or experience required.

Experience with Service Desk Systems required.

Skills/Knowledge Requirements:

SKILLS:

Language Skills – Ability to read, write, speak, and understand the English language required.

Strong communication, interpersonal, and rapport-building skills required.

Strong attention to detail and multi-tasking required.

Ability to translate an understanding of computer system capabilities to address user process requirements required.

Analytical skills necessary to apply expertise to problems and/or increase operational efficiency with systems required.

KNOWLEDGE:

Technical Management required.

Information Management required.

Computer hardware/software systems required.

Proficient in Microsoft Office, specifically Excel, Outlook and Powerpoint required.

Faith Regional Health Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.