Operations Supervisor

Operations Supervisor

Salary $65,000 - $75,000 per year

Job Type
Full-Time

Falck Rocky Mountain is now hiring Operations Supervisors! Falck provides a family-like environment while being part of a global company.

We respond to over 42,000 calls each year, and the majority of our responses are 911 calls with the City of Aurora and Buckley Air Force Base. Our partners with Aurora Fire Rescue ride in on approximately 25% of our 911 transports. Come join the team that out performs both State of Colorado and U.S. averages on cardiac arrest resuscitation. With our partners, Falck continues to lead in neurologic survivability of patients who have a cardiac arrest event. Survivability increased from 18% in 2019 to 24% in 2021, and we hope to continue this trend as we strive for excellence in our application of evidence-based medicine.

We are advancing the practice of EMS by being one of only 184 ET3 (Emergency triage, treatment, and transport) ambulance providers in the nation as selected by the Centers for Medicare and Medicaid Services (CMS). Through this program, we deliver telehealth and alternate destination capabilities for our patients. We are one of six ambulance services in Colorado accredited by the Commission on Accreditation of Ambulance Services (CAAS).

We provide in-house peer support with clinical oversight, monthly paid CEs, a 6% 401 (k) match, robust medical/dental/vision plans, and free access to an online learning platform.

Position Summary:

The Operations Supervisor is responsible for assisting the Operations Managers with the smooth deployment of American Ambulance's resources. They may also be responsible for the completion of assigned tasks and projects.

Essential Functions:

The Operations Supervisor may be assigned one or more duties. These duties may include, but are not limited to, the following:

• Overall responsible for the supervision of local operations, personnel and fleet.
• Supervise and coordinate the successful launch and recovery of ambulances and personnel in a timely manner.
• Coordinate the supply and equipment needs of the oncoming and on duty units.
• Communicate with the General Manager, dispatch and scheduling department to ensure the Daily Operations Log is updated and accurate.
• Communicate with General Manager any pertinent information regarding the daily operations.
• Coordinate the organization and cleanliness of the supply room.
• Coordinate movement of resources to the fleet department for repairs and preventative maintenance.
• Document any unit mechanical issues on an equipment problem/failure report. Turn in document to fleet or Mechanic Manager.
• Coordinate special event instructions, paperwork and equipment with the appropriate on duty crews.
• Sign in/out any specialized equipment and follow up on its location when necessary.
• Help to maintain the overall cleanliness and appearance of the building and parking areas.
• Maintain check out sheets to comply with the local EMS requirements.
• Participate in the implementation of goals, objectives, policies and procedures.
• Direct crews to follow the implementation of goals, objectives, policies and procedures.
• Document any deficiencies by a crew member to follow the policies and procedures of American Ambulance. Report to the General Manager any documentation of such an incident.
• Adheres to and maintains escalation process within established guidelines.
• Adheres to local and company Policies and Procedures.
• Dispenses controlled narcotics and other medications.
• Promotes and encourages full compliance with all policies and procedures including documentation and billing procedures.
• Controls budgeted and unbudgeted overtime.
• Councils and coaches new and existing employees during the disciplinary process to ensure that the employee is educated and understanding of our expectations.
• Documents all counseling, coaching and disciplinary action.
• Attend all required meetings and continuing education opportunities.
• Collect, collate and organize invoices, packing slips, and statements according to local policies and procedures established by the General Manager.
• Diffuse employee conflicts.
• Enforces all Policies and Procedures.
• Investigate, document, and report any possible or confirmed risk of company liabilities.
• Promote safety within the organization.
• Maintain familiarity with all vendors and contracts or support organizations to continue fluent operations.
• Responsible for overseeing pre-employment, orientation and monitoring of the on-boarding process.

Additional Duties:

The Operation Supervisor may be assigned one or more additional duties. These duties may include, but aren't limited to, the following:

• Perform other job-related duties as assigned by Management.
• Constantly maintain a positive, professional, and courteous demeanor towards all American Ambulance customers, patients and personnel.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:

• Demonstrated leadership qualities and personal communication skills.
• Current Driver’s license.
• Must maintain the ability to be insured through the company’s insurance carriers.
• Paramedic & Critical Care Certifications Required.
• One year experience as an EMT or Paramedic preferred.
• Ability to supervise and manage with a positive focus in a fast paced environment.
• Remain available at times of crisis or high demand such as natural disaster or terrorist attacks etc.

Education Requirements:

The individual in this position must possess the following education requirements:

• High School Diploma or General Education Degree (GED)
• Paramedic Certification

Environmental Conditions:

The Operations Supervisor regularly works outside in weather and is regularly exposed to wet or dry conditions, extreme cold and extreme heat. The essential function of the Operations Supervisor may require exposure to hazardous materials as well as infectious waste, diseases, odors and other situations associated with health care. The Operations Supervisor frequently works near moving mechanical parts and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, vibration, loud noises from sirens etc. and flashing lights. Individuals must take personal responsibility to ensure their own safety protection against adverse conditions. To be qualified for the position of Operations Supervisor, an applicant/employee will have the ability to work in an environment conducive to caring for patients, with or without reasonable accommodation and without posing a direct threat to self or others.

Except where appropriate and conducive to accomplishing the goals and objectives of a particular task (such as an emergency situation) the Operations Supervisor will work in a well-lit area that is ventilated and is physically and psychologically innocuous as possible under the conditions which exist at a particular time.

Full Time Benefits:

• Robust Medical/Dental/Vision Plans
• In house peer support w/clinical oversight
• Monthly CEs w/free access to an online learning platform
• 6% 401 (k) match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Disability & Life Insurance
• 3 weeks Paid time off first year
• Tuition Reimbursement
• Benefits Hub discounts
• Referral Program
• Retention Bonus

Falck is an Equal Opportunity/Affirmative Action Employer. Our employment decisions are made without regard to race, color, religion, age, sex, gender identity, gender expression, citizenship, ancestry, national origin, sexual orientation, disability, veteran status, military status, marital status, genetic information or any other characteristic protected by applicable federal, state or local law.