What are the responsibilities and job description for the Office Coordinator position at Fallon Health?
| Job ID | 7523 | # Positions | 1 | Category | Administrative/Clerical |
About us:
Fallon Health Weinberg is a partnership between Fallon Health of Massachusetts and Weinberg Campus of Erie County, New York. Fallon Health Weinberg offers a Program of All Inclusive Care for the Elderly (PACE) and a Managed Long Term Care (MLTC) plan to serve the health needs of dual-eligible residents of the Western New York counties of Erie and Niagara.
Fallon Health is a company that cares. We prioritize our members--always-making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, we deliver equitable, high-quality coordinated care and are continually rated among the nation's top health plans for member experience, service, and clinical quality. Weinberg Campus has been providing needed services to the elderly for more than 100 years, through both community-based programs and nursing facility care. It is a renowned geriatric education and training institution offering the widest range of housing and care options available on one campus.
At Fallon Health Weinberg, we believe our individual differences, life experiences, knowledge, self-expression and unique capabilities allow us to better serve our members. We embrace and encourage differences in age, race, ethnicity, gender identity and expression, physical and mental ability, sexual orientation, socio-economic status and other characteristics that make people unique.
- Maintain visitor logs and badges.
- Operate multi-line phone system efficiently and direct calls to appropriate staff; transcribe and convey messages.
- Open and sort incoming mail
- Type general office correspondence; letters, memorandums, etc.
- Maintain and distribute faxes utilizing e-faxing.
- Complete encounter data report and upload to secure pathway
- Maintain tasking inbox; keep up to date daily
- Contact participants of upcoming appointment reminders
- Create transportation orders; call and fax all transportation changes to vendor(s)
- Maintain accurate arrival/departure time log.
- Notify all needed departments of transportation changes, participant transport changes and cancellations.
- Establish own work plan and priorities, using and/or modifying established procedures to assure timely completion of assigned work in conformance with established departmental policies and standards.
- Assist with claim processing and management.
Education |
High school graduate or equivalent |
License/Certifications |
CPR certification or obtain certification within 6 months of hire. Reliable transportation.
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Experience |
Preferred: 2 years in customer service, secretarial, or receptionist position Required: Intermediate computer skills (Word, Excel, Power Point)
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Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
