Summary of Position

The Claims Associate is a motivated self-starter that is responsible for the management of all aspects of an assigned book of claims. The candidate should be familiar with insurance policy languages and able to apply claims adjusting principals to determine applicable coverage.

Position Functions

The Claims Associate is responsible for:

1. Management of assigned claims book including intake, processing, adjustment, and settlement of the claims through:
   • Understanding and interpreting the policy to determine applicable coverage and the cause and extent of loss within effective policy periods.
   • Setting accurate reserves within specific authority limits or make recommendations for adjusting reserves as necessary and appropriate.  
   • Determine and utilize third party resources for needed claims investigations.
   • Maintain organized and detailed claims files within internal database systems. 
   • Ensure accuracy of documentation and information relative to each claim 
2. Understands and applies salvage and subrogation processes to assist internal and external legal department with the recovery process.
3. Any other assigned projects 

Knowledge, Skills, & Abilities

The candidate should be customer service orientated, demonstrate a positive attitude and the ability to share knowledge and work effectively in a team environment with all levels of company staff; posses strong professional verbal and written communication skills, strong mathematical skills, strong time management and organizational skills; and analytical and problem-solving skills with the ability to manage and prioritize multiple projects independently in a fast-paced office environment. Hand-on training is provided. 

Other Requirements

Minimum of year of prior claims adjusting experience. knowledge of the marine cargo and/or logistics fields is a plus.

A working knowledge of Microsoft Office products, Adobe, spreadsheet software, and general computer skills are required. 

Adjusters License in any of the U.S. states; if no license, candidate will be required to obtain applicable license within 6 months of hire.

Physical Requirements

Must be able to sit and operate a computer; answer and communicate effectively on a telephone.

Supervisory Responsibilities

None

Equipment Used

Computer, various programs to include Microsoft Office, telephone, fax machine, copy machine, postage meter, scanner

Hours of Operation and Working Conditions

This position's work hours are Monday through Friday 9am to 5pm, in a business-casual office environment. We currently operate in a hybrid capacity with 3 days in the office, Wednesday and Thursday are required and 2 days at home. This position requires occasional flexibility for working additional hours to accomplish project objectives. Occasional business travel may be required.