Operations/Scheduling

Job Summary:

As part of the Operations / scheduling team, your primary role involves efficiently managing caregiver and client schedules, handling scheduling changes, and being the main contact for any scheduling issues or client needs. You will monitor caregiver attendance, make check calls for discrepancies, and set up schedules for new clients, ensuring a speedy client on-boarding experience. Additionally, you will be responsible for maintaining strong client relationships, participating in caregiver hiring, and providing feedback for software improvements are key aspects of your role.

Responsibilities:

• Effectively manage scheduling for caregivers and clients, ensuring that shifts are filled promptly and appropriately. Adjust schedules as necessary to accommodate client preferences and changes in care plans.

• Serve as primary point of contact to address scheduling issues, caregiver call-offs, and client needs.

• Handle emergency situations, including finding replacement caregivers in case of call-offs or emergencies, and communicate effectively with both caregivers and clients to minimize disruptions in care services.

• Establish on-going schedules for new clients as well as immediate needed shifts.

• Utilize phone systems and electronic scheduling software to manage appointments.

• Drive efficient/high level of communication to ensure team is aware of everything happening to minimize confusion/misunderstandings.

Other Responsibilities:

• Ad-Hoc Requests from Manager.

• Uphold exceptional client relationships by promptly addressing concerns and ensuring every interaction reflects our commitment to excellence, promoting a trustful bond.

• Maintain accurate/up to date records of client care and caregiver documents.

• Assist in hiring new caregivers via referrals and or applicants.

• Provide insights/feedback around our software to drive improvements.

Required Skills /Abilities:

• Ability to work in a fast-paced environment & consistently multi-task.

• Customer service experience with the ability to set a high standard and drive behaviors.

• Ability to address client concerns promptly with empathy and professionalism.

• Excellent verbal and written communication skills.

• Knowledge of caregiving practices and principles OR willingness to learn.

• Strong organizational and time-management skills.

• Accepts responsibility for actions and the impact of own behavior on others.

• Collaborative nature and demonstrates patience and kindness.

Education and Experience:

High school education or GED equivalent required with college-level training preferred.

Job Types: Full-time, Contract

Pay: From $20.00 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday

Work Location: In person