Customer Service Manager

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location:

Job Description:

This role is responsible to lead the day-to-day activities of the front-end operations in a retail store, ensuring the guest assistance, customer service, cashier, and cash office areas are fully staffed, trained and operating to company standards. Responsible for the financial aspects of the front-end operations of the store.

Here’s what you’ll do:

Manage a team that completes all front-end cash register purchases (i.e., cash, check, debit/credit/EBT cards, gift certificates) and other transactions (i.e., bottle return, money order) to ensure accurate and timely transactions as well as high levels of customer service.

Assist team with transaction corrections (i.e., refunds, over rings, credits) as needed.

Maintain constant follow-up to ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items and handle spoiled/damaged products per established guidelines.

Maintain knowledge of the store's sales program including ad items, special prices, coupon deals and other features.

Oversee the cash office team to ensure the bookkeeping and cash controls are maintained per company audit standards.

Implement and maintain work schedules, labor control and payroll expense control programs for the department.

Implement the OWN IT! (One customer to Wow Now by Interacting and providing Total satisfaction) service programs, and models high standards of service to achieve a customer-oriented store.

Responsible for department management including staffing, training, performance management and career development of associates, and developing and monitoring department goals.

Develop and monitor department budget as required.

Make recommendations to improve current programs and processes.

Maintain a clean and well-stocked department; ensure the department complies with company standards.

Additional responsibilities may be assigned as needed.

Here’s what you’ll need:

High School Diploma (Required) or equivalent (GED)

Two years of retail experience preferred.

One year experience in a supervisor or lead role strongly preferred.

Strong written and verbal communication, and bookkeeping skills.

Good organization, prioritization, decision-making, problem solving and conflict management skills.

Strong leadership abilities with capability to work in a hands-on environment.

Good strategic planning and business acumen skills.

Good knowledge of retail store operations; knowledge of retail management systems.

Proficient in Word, Excel and PowerPoint.

Bilingual skills helpful based on demographic region.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.