Clerical - Front Desk

Description

Job Title: Clerical – Front Desk 

Reports To: Site Lead & Operations Lead

Department: Clerical 

Supervises: N/A

Location: On site 

Travel Required: <10%

Position Type: Full-time, Non-exempt  

SUMMARY:

Clerical – Front Desk greets and identifies patients and visitors coming into the office in reference to daily schedules. Verifies pre-visit documentation is current and complete. Also provides patient with post-appointment summary and schedules next appointment.

ROLE AND RESPONSIBILITIES:

• Check patients in by collecting needed information required for visit
• Assist self-patient check in with Kiosk
• Verify demographics and insurance are current
• Schedule patient for next office appointment and give summary when leaving office
• Collect copay and balance due by patient
• Complete daily scan of incoming mail and records
• Completes daily cash out and deposit  
• Handles cash bag per policy
• Work within designated tank to call patients
• Maintain office cleanliness set by OSHA standards
• Maintain strict HIPAA standards related to patient information
• Participate and communicate in team meetings to identify and problem solve processes
• May assist in other departments as needed
• Any additional duties as assigned by management 

Requirements

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• At least six months of experience in a customer service role required  
• Experience in a medical office role preferred
• High School Diploma or GED required
• Associates Degree in related field preferred 

PREFERRED SKILLS: 

• Excellent verbal and written communication skills
• Medent experience preferred 
• Excellent customer service skills required
• Strong attention to detail, organizational skills, and ability to prioritize and meet deadlines
• Strong analytical and problem-solving skills
• Proficient in Microsoft Suite

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

The physical requirements and working environment are typical of most medical office settings. Employees are frequently required to sit for long periods of time, stand, walk, balance, hear, talk, reach, and use their hands. Employees may occasionally be required to bend, stoop, kneel, crouch, climb (stepstool) and stretch. Physical effort requires some lifting usually not in excess of 15 pounds. The office work environment is indoors and free from dust, smoke, moisture, and excessive noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.