Front Office Receptionist (Full-Time)

Overview

Family Practice Associates was founded by Dr. Jeffrey Foxx in 1983 and has grown to one of the largest family practice groups in Central Kentucky. Today FPA is a group of primary care providers who are dedicated to giving family-centered care from birth to later years. FPA has over 25 primary providers including: physicians, nurse practitioners, physician assistants, physical therapists, and a marriage and family therapist. With a professionally trained staff of CMA’s, receptionists, lab techs and others, FPA provides award winning care that has been recognized as a Patient-Centered Medical Home (PCMH) through the National Commission on Quality Assurance. FPA works diligently to offer Central Kentucky families enhanced access to medical care at its Hamburg & Brannon Crossing locations as well as online at www.fpalex.com.

Responsibilities

• Greet patients in a courteous and professional manner.
• Update and verify patient information as needed.
• Register new patients.
• Scan patient identification, insurance cards and other paperwork.
• Index scanned documents to patient chart.
• Continuously monitor Phreesia dashboard.
• Print encounter forms as needed.
• Perform insurance eligibility/benefits and explain to patient as needed.
• Collect copays, deductibles, and previous balances.
• Reconcile payments posted in Phreesia at the end of the business day.
• Schedule appointments in Allscripts PM as instructed by the provider and/or requested by the patient.
• Verify and ensure accuracy of prescription output in Allscripts EHR. Print and/or call in prescriptions. Obtain signature from provider for controlled prescriptions.
• Provide patients with printed materials including but not limited to prescriptions, patient education, release of information forms, school/work excuses and clinical summaries.
• Assist patients with questions/concerns and appointments as needed.
• Relinquish materials (i.e., medical records, drug samples, written prescriptions, etc) to patients as directed by other departments.
• Schedule and track drug representative appointment schedule. Assist drug representatives and scheduling of breakfast/luncheons. Notify staff of breakfast and lunch schedule.
• Keep front office adequately stocked with patient forms.
• Keep desks and lobby clean and professional at all times. Clean and straighten work areas and lobby each night at close of business.
• Other duties and responsibilities as assigned and as required in our effort to meet the service standard established for check-in and check-out reception.

Specific Requirements

• Graduate of a medical office related training program or a minimum of high school graduate, preferably with medical office experience.
• The ability to sit down and stand up frequently, stretch over counters and lift loads of less than 10 pounds.
• Fine motor skills necessary to operate computers for long periods of time.
• Problem solving skills necessary to assist patients with all aspects if origination of care/encounter
• Excellent customer service skills
• Ability to function as a team player.
• Effective interpersonal skills required.

Must be willing to travel between locations (Hamburg and Brannon Crossing)

• FPA is an Equal Opportunity Employer with competitive pay and benefits including but not limited to:
  • Health, Vision, Dental and Cafeteria plans
  • Short/Long Term Disability, Accidental and Life Insurance
  • 401K with 4% Company Match
  • PTO Accrual & Holiday Pay
  • Uniform Allowance
  • Continuing Education reimbursement
  • Free Parking