Director of Information Technology

$1,000 sign on bonus!

Family Service Association is looking for a full time Director to lead our IT team. Hours are Monday through Friday, 9:00 a.m. - 5:00 p.m. (35 hours per week). Some weekend and after-hours work will be necessary.

Job Summary: This position provides overall IT leadership and is responsible for designing, organizing, modifying, and supporting all matters of information management, application of technology, and connectivity for all FSA locations. It is also responsible for the oversight of the EMR, including full implementation, planning, design, training, support and maintenance. Manages the staff, equipment and expense associated with FSA’s IT functions.

Duties and Responsibilities:

• Collaborate with consultants to identify areas where change, use or increased use of automated systems would provide increase speed, accuracy or efficiency in agency operations. Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Design, direct and implement organizational networks and technology.
• Provide technical expertise to Senior and Program Leadership, including participation in monthly Leadership Meetings.
• Develop business case justifications and cost/benefit analyses for Information Technology spending and initiatives. Lead acquisition of technology inclusive of computers, phones, copiers and other technological systems.
• Manage technology inventory (hardware and software) to include procurement, installation, configuration, recordkeeping and disposal.
• Establish service level agreements with internal and external customers and service providers and monitor service delivery to ensure the agreed targets and standards are met.
• Direct the design and implementation of all aspects of new applications, features and modules as it relates to Electronic Medical Records. Oversee and/or provide EMR training and education of software upgrades, new features and new functionality. Oversee the troubleshooting and completing of application issues and trouble tickets and reporting to the software vendor.
• Act as Chairperson of the Carelogic Improvement Team. Liaison with all users and leadership in order to ensure that all issues are resolved in a timely manner. Provide consultant level support and on the job coaching and mentoring for all users as needed
• Act as the Chairperson of the Analytics team. Work in conjunction with the Director of Continuous Quality Improvement and their staff to identify areas of need for capturing, documenting and reporting on program and agency analytics and provide analytics solutions.
• Assist with the advancement of clinical applications, interfaces, data migration and reporting of the EMR software. Provide administrative reports as requested by Leadership.
• Oversee all IT operations, including the creation of policies and procedures for all IT areas, including EMR processes and workflows, and reporting on IT activities monthly via the board report.
• Serve as Information Security Officer and ensuring data security within the organization, identify risks to electronic data and oversee training, policies and practices to ensure systems are securely operated and maintained.
• Enforce information technology policies and procedures and educate staff.
• Other reasonable duties as assigned by the organization and your supervisor.

Education and Experience:

• Bachelor’s degree in computer sciences, or graduate of accredited technical school preferred. Associates degree or equivalent experience required.
• A minimum of five years’ experience in the IT field, including 2 years EMR implementation, network design, and project management and at least 2 years of supervisory experience is required.
• Knowledge of SQL programming and Crystal reports is highly desirable.

Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts. Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner. This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 135-year tradition of high quality.

Family Service Association is an Equal Opportunity Employer.