Job Details
Level: Entry
Job Location: Administration Office - LINCOLN, NE
Salary Range: Undisclosed
Job Shift: Day
Job Description
GENERAL SUMMARY:
The Client Service Specialist determines program eligibility, provides excellent client service, and issues eWIC benefits to eligible individuals.
PRINCIPAL JOB FUNCTIONS:
Certification and Enrollment of Clients
- Check-in clients per clinic procedure.
- Assess identification/residency/income eligibility and obtain demographic information for each client.
- Explain WIC rights and responsibilities to each client.
- Complete the clerical portion of the certification process.
- Support and assist the Senior Client Service Specialist in the performance of their duties as requested.
Client Services
- Perform phone duties and other office tasks.
- Issue eWIC cards and PIN.
- Schedule appointments.
- Complete satellite clinic duties.
- Promote breastfeeding.
- Make referrals and document them in Journey.
- Be knowledgeable about WIC food packages.
- Support Breastfeeding Peer Counselor program by referring relevant participants.
Record Keeping and documentation
- Maintain accurate records and documentation.
- Organize and maintain work areas and program supplies.
- Complete state WIC Personal Activity (PAR) timesheet.
Agency Involvement and Professional Growth
- Participate in agency Performance Quality Improvement (PQI) process as requested.
- Participate in agency committees as requested.
- Participate in staff and agency meetings as requested.
- Demonstrate professional growth.
- Participate in outreach activities as requested.
Interpersonal Relationships
- Maintain a positive respectful demeanor in all contacts with clients, visitors, and staff.
- Consult with Program Coordinator for guidance in handling difficult client situations and to establish priorities for the job.
- Work to build positive productive relationships with other staff.
- Work for others as needed to cover PTO.
- Support training clinic by promoting a positive learning environment.
Cultural Sensitivity
- Embraces and displays sensitivity relative to the cultural and socioeconomic characteristics of the agency’s service population.
Mission and Core Values
- Completes work assignments/expectations within the agency’s mission of “Helping Families Thrive” and embodies the agency’s core values by being family-focused, adaptable, passionate, collaborative, accountable, and preventative.
Performs other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of and ability to utilize office procedures, skilled clerical techniques, and office equipment. Bilingual skills (Spanish and English) desirable.
EDUCATION AND EXPERIENCE:
High School diploma or GED equivalent. Experience in operating personal computers and knowledge of word processing, database, and WIC Journey software desirable.
OTHER CREDENTIALS / CERTIFICATIONS:
Must possess and maintain a valid driver’s license and own mode of transportation at the time of new hire and throughout course of employment.
PHYSICAL REQUIREMENTS:
Characterized as medium work requiring exertion of 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or a greater than negligible up to 10 pounds of force constantly to move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.