Care Manager-Adult

Mission: The purpose of Family Services is to assist individuals, families, and the community in meeting the complexities of daily living by fostering the ability to develop and maintain positive relationships and promote healthy, independent personal development, and responsible social functioning.

Vision: We envision a world where individuals with health-related challenges are able to successfully identify, pursue, and achieve their life goals at home, work, school and in their communities.

Values: Our work will be guided and informed by our commitment to:

Acceptance – We welcome all people seeking assistance and will provide individualized, person-centered care to meet their self-identified needs.

Empowerment –We support our clients as cultural beings who are engaged in all aspects of their care while focusing on their strengths.

Integrity – We provide honest, transparent, and ethical services that are fully compliant with regulatory requirements and industry standards.

Excellence – We are comprised of a diverse multidisciplinary team of professionals who continuously strive for the highest quality of care.

Collaboration– We engage with community partners in order to provide a supportive environment where recovery and resilience are possible for all.

Job Description: This individual primarily is responsible for the provision of direct health home care management services to New York State Department of Health (NYS DOH) Medicaid eligible individuals identified with: (1) two chronic health conditions, and/or (2) HIV/AIDS and the risk of developing another chronic condition, and/or (3) one or more serious mental illnesses; and presenting significant behavioral, medical, and/or social risk factors which can be addressed through care management. Additionally, this individual may provide other mental health case management responsibilities as identified by their supervisor.

Responsibilities:

• Comprehensive Care Management which includes: a comprehensive health assessment, care plan development with goals and objectives that are developed holistically, using a person centered and strength based approach, outreach and engagement to community partners and potential collaborative service providers, identifying and referring clients to services linkages that support their goals and objectives, monitoring client progress towards achieves goals and objectives and following up as needed, and reassessment and discharge planning when client health objectives improve to the point that care management services are no longer needed.
• Care Coordination and Health Promotion which includes: managing care plan, coordinating and arranging for the provision of services, supporting treatment recommendations and client health objectives, monitoring client progress towards achieving health objectives and coordinating among engaged service providers to avoid emergency room and inpatient services that can more proactively be met in a primary care setting.
• Comprehensive Transitional Care which includes: monitoring health changes in clients recently discharged from the emergency room or inpatient setting or when changes in residential settings occur and coordinating a collaborative response from engaged service providers to develop responses that seek to improve the clients’ health status and engagement in the recommendations they have received associated with their health goals and objectives.
• Patient and family supports which include developing and supporting a self-directed, culturally sensitive, strength-based and individualized care plan that supports client wellness goals, sustained self-management, self-help and recovery; supporting the inclusion of family members, caregivers and other important people in the client’s support circle into the care plan and the health objectives.
• Job duties include being responsible for an individual caseload and all documentation requirements that entails having at least monthly face-to-face contact with each client; coordinating client care with multiple providers; attending appointments and organizing case reviews; meeting with clients in the office, in the community and in their homes; and attending agency and community meetings to educate people on the benefits of the program.
• Other mental health case management responsibilities as identified by the supervisor.
• Other responsibilities include:
• Ensures the completion of required documents, their accuracy, and the submission into associated databases is submitted in a timely fashion.
• Participates, engages, listens, and learns in individual and team supervision meetings.
• Evaluates individual position and program operation and communicates identified needs to supervisor.
• Maintains and develops current professional skill-base appropriate to position.
• Completes all program and agency training requirements.
• Represents the agency in the community and maintains relationships with community partners with courtesy and professionalism.
• Supports a culture that prioritizes professionalism, kindness, teamwork, and staff development.
• Fulfills responsibilities as a NYS Mandated Reporter.
• Reviews and adheres to all agency policies and procedures.
• Other assignments and tasks may be added at the discretion of the Supervisor, Manager or Director.

Requirements:

A Bachelor’s Degree in a mental, behavioral or health sciences/services field is preferred. Previous experience working in a care management position or working with individuals with disabilities is preferred, but not required.

Equal Employment Opportunity Statement: Family Services of Chemung County, Inc. (FSCC) provides equal opportunity employment to all employees and applicants for positions within the organization. No individual will be discriminated against in application, hiring or employment on the basis of race, age, culture, ability, ethnicity or nationality, gender identity and expression, sexual orientation, marital status, religious affiliation, veteran status, or socioeconomic status. Additionally, FSCC policies and practices in the application, hiring, and employment of individuals are developed to be consistent with all applicable local, state and federally mandated obligations imposed through regulation or statute, which govern employment practices. This policy applies to all agency positions.

Job Type: Full-time

Pay: $20.00 - $23.78 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location: Hybrid remote in Elmira, NY 14904