Kinship Administrative Support

Description

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement: Earn up to $5,250 per qualifying year to invest in your education.
• Health Insurance: Choose from three comprehensive Florida Blue health insurance plans to keep you and your family covered.
• Dental Plan: Enjoy an employer-paid dental plan for our valued employees.
• Life Insurance: Your peace of mind matters to us. We provide employer-paid life insurance.
• Well-Being Program: Stay healthy and engaged with our highly interactive well-being program.
• Paid Time Off (PTO): Relax and recharge with our generous PTO plan. You can even earn three additional days per plan year!
• Bereavement Leave: We offer 3 paid days of bereavement leave annually to ease the burden during a family member's passing.
• Paid Holidays: Enjoy the 12 holidays without the worry of receiving a paycheck (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!
• 401k Plan with Matching: Secure your financial future with our 401k plan and employer matching.
• Additional Benefits: Explore our range of benefits, including Flexible Spending Accounts (FSA), Employee Assistance Program (EAP), Vision Plan, Short & Long-Term Disability coverage, Employee Discounts, and more.

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary:

Provides administrative support to the Kinship licensing department, including data tracking, referrals, scanning/faxing. Coordinates meetings and calendars as needed. May assist with front end customer service contact, obtaining and providing support to families and other partners.

Essential Duties:

• Provide friendly and caring customer contact when contacted with inquiry or service requests. Capture and record all requests accurately and route requests to appropriate personnel within the licensing team. 20%
• Support other personnel in the process of licensing and relicensing of family foster homes and in completion of administrative duties. Track due dates and other data elements, assist in completion of forms, and coordinate meetings/calendars as needed. Assist with collection, tracking, distribution, and follow up on forms as requested. 40%
• Type general correspondence, responses to inquiries, reports, contracts/agreements, and memoranda. Copy and distribute as needed. 20%
• Operates office machines to include telephone, word processor, computer and printer, facsimile machine, photocopier, calculator, etc. to assist team with scanning, filing, storing, and referral completion. 20%
• Other Duties As needed

Qualifications

Minimum Qualifications:

Education:

High school diploma or GED required; college degree preferred.

Experience:

Two or more years of experience in a clerical, data management or related field. Prior experience in social services preferred.

Licensure, Certification, and/or Registration:

Valid drivers license.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to:

• Understand and commit to the FSS mission.
• Correct spelling, punctuation, and grammar.
• Type letters, memoranda, and other standard business forms in correct format.
• Handle telephone calls in a courteous and effective manner.
• Plan, organize and coordinate work assignments.
• Communicate effectively verbally and in writing.
• Establish and maintain effective working relationships with others.
• Calculate figures, amounts, and percentages.
• Solve problems and deal with a variety of variables with a minimum of direction.
• Interpret a variety of instructions furnished in written or oral form.
• Schedule and facilitate meetings and staffings.
• Monitor, track, and report data.

Knowledge of:

• Standard business formats and styles for letters and business forms.
• Office procedures.
• Correct spelling, punctuation, grammar, basic arithmetic.
• Basic filing practices.
• Techniques for handling telephone calls in a courteous and efficient manner.

Skills:

• Customer service skills and experience.
• Organization.
• Critical thinking.
• Microsoft Office programs.
• Knowledge of safety practices.

Other Requirements:

• Clear a Level II background screening.
• Clear a reference check (professional and personal).
• Clear a local background check from the County in which you reside.
• Clear a substance abuse screen.
• Provide a copy of all degrees prior to your first day of employment.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify).

Family Support Services team members follow 5 core values:

Partnership:At FSS, a belief that we are better together is core to who we are. Partnership is an essential component of a healthy system of care. Our team is committed to a respectful, open-minded, collaborative approach to co-creating solutions with the community. This extends to the children and families we serve as well.

Excellence:FSS challenges ourselves to always strive for better on behalf of those we serve. We foster innovative practices, encourage continuous quality improvement, and engage in strategic planning with our partners to achieve the highest possible outcomes for children, families, and the community.

Accountability: FSS recognizes our leadership role within the system of care and strives to be accountable to the community by being trustworthy partners. FSS is committed to ethical and transparent practices, and to operate with integrity as we pursue positive outcomes.

Compassion:We recognize that we often meet families at their most challenging moment and people are more than the sum of their circumstances. We provide trauma-sensitive care for the children and families in our system to reach their full potential. We embrace a service leadership approach and commit to finding the strengths in everyone we encounter while we foster resiliency.

Equity:Equity goes beyond the fair treatment of all people. For FSS, equity is the commitment to recognize the social justice issues intrinsic to our work with marginalized communities. We strive to amplify the voices of individuals and families impacted by poverty, racism, and discrimination in any form. We obligate ourselves to a belief that none of these factors should be a predictor of child welfare involvement or outcomes.

FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at 904-265-8105.