Family Support Worker

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement: Earn up to $5,250 per qualifying year to invest in your education.
• Health Insurance: Choose from three comprehensive Florida Blue health insurance plans to keep you and your family covered.
• Dental Plan: Enjoy an employer-paid dental plan for our valued employees.
• Life Insurance: Your peace of mind matters to us. We provide employer-paid life insurance.
• Well-Being Program: Stay healthy and engaged with our highly interactive well-being program.
• Paid Time Off (PTO): Relax and recharge with our generous PTO plan. You can even earn three additional days per plan year!
• Bereavement Leave: We offer 3 paid days of bereavement leave annually to ease the burden during a family member's passing.
• Paid Holidays: Enjoy the 12 holidays without the worry of receiving a paycheck (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!
• 401k Plan with Matching: Secure your financial future with our 401k plan and employer matching.
• Additional Benefits: Explore our range of benefits, including Flexible Spending Accounts (FSA), Employee Assistance Program (EAP), Vision Plan, Short & Long-Term Disability coverage, Employee Discounts, and more.

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary:

The Family Support Worker (FSW) serves as a paraprofessional employee providing transportation services to children under the care and supervision of the State of Florida, supervises parent-child visitations, and ancillary support services to the Family Care Management program, including submitting referrals, scanning, and any additional tasks as needed. This position will be part of our direct service personnel.

Essential Duties:

• Establishes and maintains an exemplary customer service standard in the delivery of services to children, families, community providers and other Family Care Management staff. 22.5%
• Coordinates and executes necessary transportation for children in an efficient and timely manner. 22.5%
• The Family Support Worker is also responsible for fulfilling the responsibilities of the Visitation Interaction Program, and ensuring all FSW activities are documented in the FSFN database. 22.5%
• Participate in on-call requirements of the Agency and procedure. 10%
• Participates in Family Support Coordinator staff meetings as scheduled by immediate supervisor. 22.5%
• Other Duties As needed

Available Shifts:

• M-F 5am-2pm

Minimum Qualifications:

Education: High school diploma or equivalent required.

Experience: Prior successful work-related driving experience preferred. Proven safe driving record required. Driving records will be checked using Motor Vehicle Records from the department of Motor Vehicles. Familiarity with community services in the area. Prefer child welfare experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to:

• Represent self and the organization in a professional manner
• Relate to wide diversity of youth and adults.
• Work independently with little direct supervision
• Think and write creatively
• Assess a situation and make appropriate recommendations/ decisions
• Research, organize and analyze data
• Solve problems and to think through critical, time sensitive issues
• Establish and maintain relationships
• Work collaboratively with staff at all levels in the organization
• Follow through on commitments, projects and responsibilities
• Communicate effectively through writing
• Speak effectively before small and large groups
• Calculate figures and amounts
• Drive long distances
• Maintain confidential information
• Work flexible schedules

Skills:

• Strong Written and Verbal Communication
• Safe driving skills and practices
• Engagement, assessment, and de-escalating
• Strong follow-up and follow through
• Strong organizational and time management
• Proficiency in Excel and Microsoft Word

Other Requirements:

• Clear a Level II background screening.
• Clear a reference check.
• Clear a local background check from the County in which you reside.
• Clear a substance abuse screen.
• Provide a copy of all degrees prior to your first day of employment.
• Clear a Motor Vehicles Records check and must be insurable under the company’s automobile policy.
• Provide copy of automobile insurance.
• Provide proof of and maintain a minimum personal auto liability insurance level $100,000/$300,000 if deemed to be a driving risk.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify).

Family Support Services team members follow 5 core values:

Partnership: At FSS, a belief that we are better together is core to who we are. Partnership is an essential component of a healthy system of care. Our team is committed to a respectful, open-minded, collaborative approach to co-creating solutions with the community. This extends to the children and families we serve as well.

Excellence: FSS challenges ourselves to always strive for better on behalf of those we serve. We foster innovative practices, encourage continuous quality improvement, and engage in strategic planning with our partners to achieve the highest possible outcomes for children, families, and the community.

Accountability: FSS recognizes our leadership role within the system of care and strives to be accountable to the community by being trustworthy partners. FSS is committed to ethical and transparent practices, and to operate with integrity as we pursue positive outcomes.

Compassion: We recognize that we often meet families at their most challenging moment and people are more than the sum of their circumstances. We provide trauma-sensitive care for the children and families in our system to reach their full potential. We embrace a service leadership approach and commit to finding the strengths in everyone we encounter while we foster resiliency.

Equity: Equity goes beyond the fair treatment of all people. For FSS, equity is the commitment to recognize the social justice issues intrinsic to our work with marginalized communities. We strive to amplify the voices of individuals and families impacted by poverty, racism, and discrimination in any form. We obligate ourselves to a belief that none of these factors should be a predictor of child welfare involvement or outcomes.

FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at c6.hr@fssnf.org.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Morning shift

Application Question(s):

• Are you comfortable using company vehicles and occasionally your own vehicle to transport children and teenagers?
• Are you available to work Monday through Friday 5am-2pm?

Education:

• High school or equivalent (Required)

Experience:

• teenagers and children: 1 year (Preferred)
• work-related driving: 1 year (Preferred)

License/Certification:

• Driver's License and a clean driving record (Required)

Work Location: In person