Bilingual Outreach Case Manager

Bilingual Outreach Case Manager- Respite Program

Status: Full-Time, Non-exempt
Primary Office Location: Oakland (Onsite)

Apply: Please email your résumé and cover letter to: AdminHR@fssba.org

ABOUT US: Family Support Services is a nonprofit organization that provides prevention and intervention services that support families with children. Our mission is to nurture children, youth and caregivers to keep families healthy and intact – please visit our website at www.fssba.org to learn more about our programs and services.

SUMMARY: We are seeking a dedicated and compassionate Bilingual Outreach Case Manager to join our team and make a significant impact on the lives of seniors and their caregivers by connecting them with essential respite services. In this role, you will have the opportunity to engage with clients, develop effective outreach strategies, and cultivate community partnerships to promote respite care services. If you are committed to improving the lives of seniors and their caregivers by facilitating access to essential support and possess the qualifications outlined below, we invite you to apply.

KEY RESPONSIBILITIES:

• Manage and coordinate outreach activities, including community events and presentations.
• Represent the organization at events, emphasizing the benefits of our respite care services.
• Cultivate and maintain partnerships to expand the program's reach.
• Effectively communicate the program's mission and services to recruit respite providers.
• Collaborate with seniors to establish personalized goals, conduct regular check-ins, and assess their needs.
• Monitor seniors' well-being on a weekly basis and adjust support as necessary.
• Track and report performance metrics to measure outreach effectiveness.
• Analyze data to inform program adjustments and improvements.
• Organize and maintain multiple cases concurrently, ensuring thorough and efficient support.
• Build professional relationships with coworkers, vendors, and the community to enhance program effectiveness.

MINIMUM QUALIFICATIONS:

• Bilingual (Spanish/English).
• Bachelor’s degree in in social work, communication, marketing, business, or a related field (preferred).
• 2-5 years of experience in conducting outreach, community engagement, and case management.
• Exceptional written communication and presentation skills.
• Proficiency in preparing reports and analyzing data.
• Competency with computers and MS Office Suite.
• Strong ability to work with diverse populations, demonstrating compassion, adaptability, and cultural competence.

REQUIREMENTS:

• Must be able to receive clearance through a fingerprint/background check (criminal and child abuse).
• Possession of a valid California driver's license, a clear DMV record, current automobile registration, and an insured automobile in good working condition.
• Vaccination for COVID-19 required.

SALARY: The starting salary range for this position is $45,000-$50,000 per year DOE. Family Support Services also offers excellent benefits: Employer-paid Health, dental, life insurance, and longterm disability. Offer voluntary optional benefits: vision, supplemental life insurance, short-term disability, accident, critical illness, commuter benefit, and retirement plan. Generous vacation, sick, and personal time.

APPLY: Please email your résumé and cover letter to: AdminHR@fssba.org. Please attach all documents in PDF format. All other file types/formats will not be considered. Only candidates who meet our selection criteria will be contacted for the next step in our hiring process. Thank you for your interest in our position. We appreciate the time you have taken to apply.

Family Support Services 303 Hegenberger Road, Ste. 400 - Oakland, CA 94621 www.fssba.org

Family Support Services is an equal opportunity employer. Family Support Services is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, gender identity, sexual orientation, health status or national origin.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Oakland, CA 94621 (Required)

Ability to Relocate:

• Oakland, CA 94621: Relocate before starting work (Required)

Work Location: In person