What are the responsibilities and job description for the Welcome Center Staff- Wilson position at Family YMCA of Greater Augusta?
General Statement of Duties: This position is responsible for greeting the public and controlling access of the facility to members only. This position requires the knowledge of membership information and programs, the selling of same and entering of same in computer. This position also requires the answering of phones and giving tours of facility.
Typical Physical Demands: Typical sales type position with intermittent standing and sitting.
Job Segments:
- Greets all members and guests as they enter the facility.
- Creating the Membership Experience for all guest, members, and visitors.
- Answers phones.
- Sells and enters in computer memberships and programs.
- Prepares end of shift reports and balances money as required.
- Be understanding when members are upset, listen intently to their issue(s) and attempts to handle or report the problem.
- Does facility tours for prospective members.
- Maintains a cooperative working relationship with all staff, volunteers and members.
- Accepts and demonstrates the Character Development Values of Caring, Honesty, Respect and Responsibility.
- Actively participates and supports the annual scholarship campaign.
- Performs all other duties as assigned.
Education/Experience:
- Position requires a High School Diploma or General Equivalent Diploma.
- Excellent Customer Service Skills.
- Proficient with Microsoft Suite of Products.
- Certified in CPR or ability to obtain certification within 45 days of employment.
Status: Part-time Non-Exempt, Needed OPEN AVAILABILTY. Possible Weekend only schedule.
Diversity & Inclusion: The Y is made up of people of all ages and from every walk of life working side by side to strengthen communities. Together, we work to ensure everyone, regardless of gender, income, faith, sexual orientation or cultural background, has the opportunity to live life to its fullest. We share the values of caring, honesty, respect and responsibility - everything we do stems from it.
WE ARE A DRUGFREE WORKPLACE
Salary : $0
