Program Manager

Description

For more than six decades, Familylinks has been dedicated to serving the diverse individuals and families of Western Pennsylvania. In the past year alone, we extended our care to over 9,000 people spanning all age groups, residing in various neighborhoods, representing different income levels, and holding diverse beliefs. Our mission is to positively impact lives through integrated community, behavioral, and social programs. We can only achieve this with dedicated and passionate individuals who want to make an impact in the community and in the lives of the individuals we serve. To achieve this unwavering support, Familylinks provides a wide range of family-centered services in the areas of Behavioral Health, Service Coordination, Youth and Family, and Aging Services.

The Program Manager provides operational leadership to the residential programs of the Youth and Family Services division of Familylinks. They are responsible for the oversight of staff, clients and program operations within Familylinks ASIL Program, which serves youth ages 16-21 to prepare for the transition to adulthood from the Juvenile Justice system.

Extras of joining our team:

Insurance

• Four Highmark insurance plans for you and your family to choose from
• Free vision insurance with the option for additional coverage
• Free dental insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Employer sponsored life insurance
• Employee Assistance Program (EAP)
• Pet Insurance

Professional

• Four weeks of PTO in your first year
• Eight paid holidays
• Employee referral bonus program
• 403(b) retirement plan matching contributions
• Tuition reimbursement and educational stipend
• Opportunities for career advancement
• Public Service Student Loan Forgiveness (PSLF)

Essential Duties and Responsibilities:

• Provide overall leadership in the development and implementation of a therapeutic environment appropriate to at risk population, according to individual child and family needs, agency policies, and external requirements.
• Ensure program operation in accordance with applicable licensing, regulatory, and contractual requirements.
• Establish a process of quality review and initiates actions to maintain and/or improve quality of service. Implements plans to improve program quality in addition to periodic review of program operation and development.
• Oversee the completion of all service components that are accurate, strength-based, and culturally competent, within prescribed timeframes and throughout the client’s service involvement.
• Oversee the completion of timely, accurate, and professional written and verbal documentation of all service and program operations.
• Actively participate in the development and implementation of appropriate client and program outcome processes. Produces and/or reports on statistical and/or client outcome indicator reports and focuses on program and/or client activities as to achieve established program and client outcome goals.
• Daily supervision, training, and development of staff to meet agency, program, and regulatory standards.
• Establish and maintain positive working relationships with external environment.
• Ensure compliance with health and safety procedures and supervises staff accordingly.
• Attend all meetings, supervisions and trainings as assigned.

Requirements

• Bachelor’s degree in Mental Health, Counseling or Social Work with two or more years of working with transition-age youth. Master’s degree is preferred.
• 2 years’ experience supervising staff is required.
• Must be trained and able to implement all facets of the Positive Youth Development (PYD) Approach and Risking Connections model with youth.
• Demonstrated knowledge about the dynamics of various mental health and addiction issues as barriers to employment.
• Support the organization’s mission along with sensitivity of cultural and workplace harmony.
• Planning and time management and strong organizational skills.
• A valid driver’s license along with access to a vehicle.
• Management of work processes along with strong computer skills for documentation purposes.
• Ability to be flexible especially with scheduling and to perform and prioritize multiple functions and tasks.
• On-Call responsibilities.

Working Conditions:

• Work is typically office-based with attendance at external meetings, committees and conferences required at times.
• Must be able to work and travel to the various Familylinks offices including traveling out of area.
• Ability to lift and carry up to ten (10) pounds of file

Familylinks is an Equal Opportunity Employer and Provider.

Not quite a fit for you? Check out our other openings at https://www.familylinks.org/careers