Analyst, Tech Support (Seasonal)

Fanatics is a leading global digital sports platform, complete with offerings that excite fans and maximize the reach and presence for partners across the entire sports ecosystem. Come help us build a company the world has never seen before! We are first and foremost a technology company. We build innovative fan experiences through highly analytical, forward thinking, and open-minded collaboration. We are passionate about evaluating and finding the right tech for the jobs at hand, and we get excited about building solutions for modern challenges. Position Overview This role would require one to three years’ experience within technical support and with successful performance. Positions at this level are required to work under general supervision and within a framework of established procedures. Incumbents are encouraged to perform a wide range of duties with only occasional instruction or assistance. Knowledge of: Principles and practices of enterprise level information systems as applied to a large and diversified public organization Methods, materials, tools, and equipment used in PC and midrange computer networking, repairs, and operations Principles and practices of PC & Mac operation, maintenance, and repair Principles and techniques used in interacting with troubleshooting skills for PC & Mac users Skill to: Solve and Repair PC/Mac and peripherals Software troubleshooting, installation, and repair Network Analysis and Troubleshooting Ability to: Work multi-functionally with users to provide basic direction and instruction with computer applications Maintain confidential data and information Operate and maintain Android & Apple iOS hardware. To comply and follow standard operating practices and procedures common to computer networking and information systems work established by Fanatics. Maintain and champion positive and collaborative working relationships with peers and userbase. Ability to use discretion and confidentiality with access to critical data May require occasional travel to remote locations Potentially utilize ladder or power industrial equipment to access equipment based on need in alignment to safety regulations Education & Experience Requirements: High school diploma/equivalent and 3 years related work experience required or College degree, or Associate degree and 2 years related work experience. Excellent verbal and written communication skills Experience with handheld scanners, label printers, and other ruggedized equipment a plus Good understanding of Mac OS, Windows OS, and MS Office products Strong troubleshooting skills Ability to stay calm in stressful situations, especially when working with demanding customers and/or upper management Ability to prioritize multiple priorities Ability to work with minimal direction when vital Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs. (Within safety guidelines or within a team setting.) Experience with fixing Printers (Both network and Stand-alone) Able to tackle network connectivity problems, understand TCP/IP protocols, DNS, and be able to let higher levels of support know specific technical issues in detail Basic understanding of Active Directory administrative tasks A strong dedication to quality customer service Good analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute requests Responsible for all aspects of end-user PC provisioning including setup of hardware, software, and peripherals Diagnoses and resolves end-user network, VPN, WI-FI and local-area network access problems (I.E. VPN, WIFI, LAN, WAN) Assists in crafting & maintaining documentation for self-service end-user support knowledge base Preferred Requirements: A and Network Certifications preferred Run and Terminate Cat6 network cabling Experience working within a Warehouse Environment Well grounded experience working in Service Now Solid grasp of SOTI MobiControl Demonstrate experience supporting and fixing some of the following software. Microsoft Office, Bluejeans, Zoom, Cisco AnyConnect, Box, Adobe Creative Cloud, AutoCAD, Lenel OnGuard, Google Workspace Experience working with Android OS, including but not limited to reinstalling operating systems or utilizing ADB tools Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now. Things We Care About ·         Your career growth, your ideas, your work-life balance, and your well-being. ·         Diversity and Inclusion ·         Our Company Culture and Values ·         Providing outstanding Company Perks and Benefits Company Overview   Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.   The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.   As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.   At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support.  We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience. www.fanaticsinc.com   Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants.  Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address.  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices. NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.